Billing & Revenue Support Specialist

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Billing & Revenue Support SpecialistFull-timeDepartment: FinanceCompany DescriptionFounded in 2009, DNAnexus is the enterprise orchestration platform for precision health. A pioneer in cloud-based omics and purpose-built bioinformatics for life sciences, DNAnexus helps customers contextualize, orchestrate, and federate multiomic and real-world data to derive actionable insights and accelerate the journey from sequence to scientific breakthrough. DNAnexus accomplishes this through its compliance-first, AI-enabled platform, equipped to handle extreme scale and complex data processing for genomics, multiomics, and beyond. For more information, visit www.dnanexus.com. Job DescriptionWe are looking for a detail-oriented Billing & Revenue Support Specialist to support day-to-day Order-to-Cash activities. This role focuses on order processing, billing, collections, and revenue-related tasks based on established processes and approved contract terms. The ideal candidate is organized, comfortable working in NetSuite, and thrives in a task-oriented, execution-focused environment.What You'll DoOrder & Billing Processing:Enter and maintain sales orders in NetSuite based on approved contract terms including project set upEnsure orders are complete, accurate, and ready for billingSet up new customers in NetSuiteRevenue & System Support:Create revenue schedules and updates in NetSuite ARM based on predefined rulesSupport revenue-related transactions such as credits, rebills, and adjustmentsInvoicing & Usage Billing:Prepare and issue customer invoices, including monthly usage-based billingValidate billing inputs and resolve basic billing discrepanciesAssist billings & collections in resolving billing discrepancies, and respond to inquiries promptly.Credit & Rebill Execution:Process approved credit memos and rebills resulting from customer changes or correctionsMonth-End Support:Assist with month-end close activities, including billing reviews and basic reconciliationsProvide documentation and support for audits as neededCross-Functional Coordination:Partner with Sales, Deal Desk, and Accounts Receivable to resolve order or billing issuesEscalate contract interpretation or policy questions as neededQualificationsRequired qualifications:1–3 years of experience in billing, invoicing, order management, or revenue operationsExperience working in NetSuite or a similar ERP/billing system preferredFamiliarity with subscription or usage-based billing models is a plusBasic understanding of revenue processes (ASC 606 or IFRS-equivalent knowledge is helpful but not required)Strong analytical and problem-solving skills with a keen attention to detail.Excellent organizational and time-management skills, with the ability to prioritize and meet deadlines.Effective communication skills to collaborate with customers, team members, and cross-functional departmentsAccountable in a remote work environment.Nice to have:Big 4 public accounting experience and SaaS/technology industry experience strongly preferredAdditional InformationBased in Mountain View, California, DNAnexus is experiencing rapid growth and is searching for the best talent to join our team. We recently completed a $200 million financing round to advance our growth globally to further serve leading healthcare and life science organizations. Key investors include Google Ventures, Perceptive Advisors, Northpond Ventures, TPG Biotech, and Foresite Capital. DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprintI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to...