Senior Commerce & Digital Consultant

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

As a Senior Commerce & Digital Consultant, you will act as a trusted advisor and subject matter expert, helping clients define, implement, and optimize their digital commerce and omnichannel strategies. You will work with business and technology stakeholders to shape transformation initiatives, improve customer experiences, and drive commercial performance. In this role, you'll combine strategic thinking, consulting expertise, and a strong understanding of digital ecosystems to deliver measurable business outcomes. You will also contribute to the growth of Valtech's Commerce & Digital practice through thought leadership, knowledge sharing, and support of business development activities.

What you'll be doing

Drive commerce and digital transformation initiatives

• Analyze business challenges related to digital commerce, omnichannel experiences, customer experience, and commercial performance.
• Define and recommend digital commerce strategies, transformation roadmaps, operating models, and target-state visions.
• Advise clients on improving customer journeys, transactional processes, and digital engagement models.
• Facilitate discovery workshops and stakeholder alignment sessions.
• Translate business goals into measurable initiatives focused on revenue growth, conversion optimization, customer retention, and business value realization.

Deliver high-quality consulting engagements

• Support the design and implementation of Commerce & Digital solutions across eCommerce, CMS, CRM, CDP, Search, and related platforms.
• Partner with architects, product teams, and technical specialists to ensure alignment between business objectives and technology solutions.
• Help prioritize initiatives and strategic backlogs based on business value.
• Establish and monitor KPIs related to acquisition, conversion, average order value, retention, and customer lifetime value.
• Ensure deliverables meet quality standards and generate measurable business impact.

Enable adoption and organizational change

• Support change management and adoption initiatives for digital commerce platforms and processes.
• Contribute to governance models, operational frameworks, and best practices.
• Help clients build internal capabilities and foster a performance-oriented culture.

Contribute to practice growth and innovation

• Develop expertise across leading commerce and digital platforms and ecosystems.
• Share knowledge, methodologies, and best practices across the organization.
• Contribute to accelerators, assets, value propositions, and thought leadership initiatives.
• Stay informed on emerging trends, technologies, and innovations in digital commerce.

Collaborate and mentor

• Support and mentor junior consultants and team members.
• Work effectively within multidisciplinary teams across business, product, design, and technology.
• Promote collaboration, accountability, continuous learning, and delivery excellence.

Support business development

• Identify opportunities to expand Commerce & Digital services with existing and prospective clients.
• Contribute to proposals, scoping activities, and client presentations.
• Help strengthen Valtech's market positioning and commerce consulting capabilities.

Must have qualifications

• 7+ years of experience in digital commerce, eCommerce consulting, digital strategy, or digital transformation.
• Proven experience delivering end-to-end commerce, omnichannel, or customer experience initiatives within consulting, agency, or professional services environments.
• Bachelor's or Master's degree in Business, Marketing, Information Systems, Engineering, or a related field.
• Strong understanding of digital commerce ecosystems, including eCommerce platforms, CMS, CRM, CDP, OMS, and Search solutions.
• Experience developing digital strategies, transformation roadmaps, and operating models.
• Ability to translate business needs into functional and technology requirements.
• Solid knowledge of customer experience (CX), customer journeys, and conversion optimization principles.
• Experience leveraging data, metrics, and KPIs to guide decision-making and measure success.
• Strong workshop facilitation, stakeholder management, and discovery capabilities.
• Excellent analytical, problem-solving, and consulting skills.
• Experience working within cross-functional teams spanning business, product, and technology disciplines.
• Ability to effectively engage and influence senior client stakeholders.
• Outstanding communication, presentation, and storytelling abilities.
• Experience working within Agile and Scrum delivery environments.
• Proactive, adaptable, and results-oriented mindset with a strong sense of ownership and accountability.
• Passion for innovation and emerging digital commerce trends.
• Fluent English and French, both written and spoken.

What you can expect from us

• A flexible and collaborative global work environment.
• Opportunities to work with leading brands on complex digital transformation initiatives.
• Continuous learning, professional development, and certification opportunities.
• Exposure to diverse teams, industries, and technologies.
• A culture built on creativity, curiosity, and shared success.

Our Diversity Commitment

At Valtech, we're committed to creating an inclusive workplace where everyone can thrive. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and drives better outcomes for our clients and communities.

The benefits  

This is a full-time position based in Montreal and Toronto. The offered salary range is $90,000 to $120,000 annually, depending on experience and location. 

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. 
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1. 
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

  

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.