Assistant Brand Planner - Order Management

Job Summary: Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands through three major channels – retail stores, catalogs, and the internet. One of the key growth strategies for Williams-Sonoma Inc. is global expansion. This expansion will be done through company-owned & operated stores/DTC channels, and through strategic franchise partnerships. This role supports our retail operations by ensuring timely and accurate order coordination for product assortments across stores and channels. You will play a key role in ensuring products are available to meet customer demand and seasonal launches. Key Responsibilities 1. Order Management Coordinate purchase order submissions with global partners to support seasonal product launches within required timelines Ensure accuracy of order details, including quantities, costs, and delivery timelines aligned with retail calendars Track order status and follow up on global placement, acceptance, and shipment to ensure on-time product availability in stores and channels 2. Operational Support Maintain and update order data in systems to ensure accuracy and visibility Evaluate shipment progress and escalate delays or risks that may impact store availability 3. Cross-Functional Communication Liaise with Merchandising, Sourcing, and Logistics teams to support product flow into stores and retail channels Communicate updates to internal stakeholders and global partners Participate in cross-functional calls and discussions 4. Reporting & Analysis Prepare weekly and monthly reports for internal and external stakeholders Support analysis of shipment timing and order performance to optimize product availability and sales readiness 5. Continuous Improvement Support process improvement initiatives Contribute to team best practices and operational efficiency Success Measures Timeliness and accuracy of order coordination Data accuracy and system updates Responsiveness to operational issues Quality and timeliness of reporting On-time product availability to support store operations and sales performance Qualifications & Experience Diploma or Bachelor’s degree in Supply Chain, Business, or related field 1–3 years of relevant experience in retail, supply chain, order management, or customer service Skills & Competencies Strong attention to detail and organizational skills Basic analytical and problem-solving skills Effective communication skills Ability to work in a fast-paced, team-oriented retail environment Proficiency in Excel and power platform #LI-KW1