Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures. Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity. Performs analyses to determine the root cause of process gaps. Monitors corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory requirements.

WHAT YOU’LL DO

• Analyzes, defines and documents detailed process workflows through user interviews, facilitated workshops and subject matter expert engagement.
• Design and execute risk assessments.
• Creates a clear understanding of the core accountabilities within the process. Ensures the focus of activity is concentrated on the highest priority needs of the business.
• Organizes the research for and development of specialized risk assessment scopes.
• Collaborates with management and personnel to optimize risk assessment and scope development.
• Identifies potential business risks, operational and regulatory process deficiencies, and improvement opportunities.
• Gathers and synthesizes data; presents conclusions and offers risk mitigation, remediation, and process improvement solutions to management.
• Makes recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes.
• Assists in preparing and presenting to management and/or affected business unit(s) on summaries, operational and regulatory risk assessment reports, trends, and remedial or mitigation solutions.
• Gathers information and provides fact-based findings and recommendations. Escalates issues identified during review and analysis to stakeholders.
• Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.

WHAT YOU’LL BRING

• Bachelor’s degree in business, Accounting or Finance
• 4-7 years of experience in the Financial Services Industry, preferably in a Mortgage Loan Servicing environment
• Mortgage servicing or mortgage lending experience preferred
• Working knowledge of operational and regulatory risk controls, concepts, and practices
• Ability to plan, organize and effectively execute risk mitigation and process improvement initiatives
• Ability to establish and maintain effective working relationships within and between departments
• Strong client service skills
• Strong organizational and analytical skills
• Attention to detail
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Proficient in Microsoft Word, Excel and PowerPoint

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $64,300.00 - $85,700.00 Annually

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.