Security Systems Specialist - Daytime (Hopkins Bloomberg Center)

Johns Hopkins University, Bloomberg Center is seeking motivated, enthusiastic and customer service-oriented individuals for the position of University Security Systems Specialist - Daytime. The position will work dayshift, 6:30 am to 3:00 pm supporting the delivery of security and safety services. Specific Duties & Responsibilities * Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response. * Provide general assistance and information to University students, faculty, staff and visitors. * Complete tasks as it may be necessary for the operation of the Command Center. * Answer telephone and radio emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response. * Dispatch the appropriate level of public safety response per University policy and guidelines. * Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel. * Track locations of public safety personnel and relay pertinent information. * Contact and facilitate law enforcement and/or Fire and EMS response to university incidents. * Keep Public Safety management apprised of emerging and ongoing incidents. * Create and maintain manual and computerized reports, logs, records and data. * Promulgate schedules of events and building access requirements. * Serve as the University switchboard and the liaison for student’s health care and facilities emergency maintenance during non-business hours. * Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments. * The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position. Technical Skills & Expected Level of Proficiency * Proficiency in Microsoft Office Suite. * Ability to perform basic system diagnostics, including checking camera connectivity, and system alerts. * Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies. * Must be familiar with basic software troubleshooting of any camera systems issues. * Strong ability to adapt to new technologies, upgrades, and evolving security tools. * Ability to handle both common and crisis situations calmly and efficiently. * Ability to multitask and prioritize effectively in a fast-paced environment. * Exceptional written and verbal communication skills and be able to prepare. * comprehensive reports and logs in neat, legible handwriting. * Exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner. * Must have demonstrated ability to handle complex assignments. * Must be available to work weekends, holidays and other than regularly scheduled shifts. . Requirements * Applicants must successfully complete a University criminal background investigation and a post-offer/pre-employment drug/alcohol test for employment. * This position is “Required Attendance Onsite” per University Policy HR030. The position is required to report for all scheduled work/shifts regardless of the operating status of the University and/or during emergency situations. The position may also need to work weekends, nights, holidays or overtime as needed to ensure staffing. Minimum Qualifications * High School diploma or graduation equivalent. * Two years related experience working with security systems, including familiarity with communication technology and call-taking techniques. * Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Prior law...