Relationship Support Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

The Relationship Support Manager partners with Relationship Managers, stakeholders, and delivery teams to manage requirements, oversee execution quality, and drive process improvement. Leveraging Jira, data analytics, reporting, and process engineering principles, the role ensures requirements are effectively managed, controls are embedded, and operational processes remain scalable, measurable, and aligned to business objectives.

Responsibilities

• Act as a trusted advisor, providing insights and challenging inefficient practices
• Collaborate across business, delivery, and technical teams to drive operational excellence and continuous improvement
• Design and enhance operational processes, controls, metrics, and governance practices
• Analyze process and performance data to identify trends, root causes, and optimization opportunities
• Identify delivery risks, control gaps, and process improvement opportunities
• Partner with stakeholders to gather, prioritize, and manage requirements in Jira
• Identify automation, simplification, and AI-enabled improvement opportunities
• Ensure requirements align to business objectives, stakeholder needs, and process controls
• Maintain traceable requirements, workflows, and reporting to support effective delivery
• Monitor execution quality through governance routines, metrics, and performance measures
• Develop dashboards, KPIs, and reporting that support data-driven decision-making
• Leverage Jira, workflow tools, and analytics to improve process visibility and execution

Required Qualifications:

• 3+ years of experience supporting relationship management, project delivery, or operational execution in a structured business or technology environment
• 2+ years of hands-on experience performing data analysis and reporting, including manipulation of large or complex datasets to support operational decision-making
• 1+ years of direct experience using Jira to manage end-to-end requirements lifecycles including intake, prioritization, execution tracking, and reporting
• Experience developing KPIs, dashboards, and performance reporting
• Knowledge of process design, controls, governance, and risk management practices
• Strong analytical, problem-solving, and root cause analysis skills
• Advanced Excel and data analysis capabilities
• Excellent stakeholder management, communication, and presentation skills
• Proven ability to drive process improvements and operational efficiencies

Desired Qualifications:

• Experience in relationship management, process improvement, governance, operations, or technology delivery
• Strong requirements management and Jira expertise
• Experience developing KPIs, dashboards, and performance reporting
• Knowledge of process design, controls, governance, and risk management practices
• Strong analytical, problem-solving, and root cause analysis skills
• Advanced Excel and data analysis capabilities
• Excellent stakeholder management, communication, and presentation skills
• Proven ability to drive process improvements and operational efficiencies

Skills:

• Stakeholder Relationship Management
• Requirements Management
• Jira Expertise
• Quality Control
• Data Analysis & Reporting
• Advanced Excel
• Process Engineering & Design
• Process Architecture & Controls
• Governance & Risk Management
• Process Intelligence & Analytics
• Automation & Simplification
• Root Cause Analysis
• Strategic Thinking
• Trusted Advisory
• Continuous Improvement
• Cross-Functional Collaboration

Shift:

1st shift (United States of America)

Hours Per Week: 

40