SAP IS-U Billing Functional Consultant II - Remote Latam

Location: Remote | LATAM
Employment Type: Full-Time

About the Role

We are looking for an experienced SAP IS-U Billing Functional Consultant II to support, configure, and optimize SAP IS-U Billing solutions for utility clients. In this role, you’ll partner with business stakeholders and technical teams to analyze requirements, troubleshoot production issues, implement enhancements, and support end-to-end meter-to-cash processes.

This position combines project-based enhancement work with ongoing application support, helping ensure reliable, efficient, and scalable billing operations for enterprise utility environments.

What You’ll Do

• Collaborate with business stakeholders to gather, document, and analyze business requirements for SAP IS-U Billing enhancements and projects.

• Configure, maintain, and support SAP IS-U Billing to meet evolving business needs.

• Configure and support key billing functions, including:

  • Rates and operand configuration

  • Billing schemas

  • Bill corrections

  • Budget billing

  • Invoicing

  • Bill print forms

• Participate throughout the full enhancement lifecycle, including requirements gathering, documentation, testing, training, deployment, and post-production support.

• Analyze, troubleshoot, and resolve production issues affecting billing operations.

• Develop functional specifications and collaborate with technical teams to deliver effective solutions.

• Maintain functional documentation, process flows, and user guides.

• Support data integrity, reporting, and compliance initiatives.

• Perform root cause analysis for billing issues and recommend long-term improvements.

• Execute and support testing activities for releases, upgrades, and production deployments.

• Collaborate with cross-functional teams supporting SAP FI-CA, Device Management, and Customer Service.

• Support service requests, defect resolution, and minor system enhancements.

• Ensure compliance with service-level agreements (SLAs) and operational support procedures.

• Participate in an on-call support rotation as needed.

• Stay current with SAP Utilities best practices, product updates, and emerging technologies.

What We’re Looking For

Required Qualifications

• 3–5 years of functional experience with SAP IS-U Billing.

• Hands-on experience configuring SAP IS-U Billing.

• Strong knowledge of:

  • Rate configuration

  • Bill print

  • Billing exception analysis

• Understanding of utility meter-to-cash business processes.

• Experience supporting production environments and resolving billing-related issues.

• Strong business requirements gathering and functional documentation skills.

• Ability to evaluate impacts across Billing, FI-CA, Customer Service, and related SAP IS-U modules.

• Excellent communication skills with both technical and business stakeholders.

Preferred Qualifications

• Experience with SAP FI-CA.

• Exposure to SAP Device Management.

• SAP S/4HANA Utilities experience.

• Experience working within an Application Management Services (AMS) or Managed Services environment.

• Experience using Jira.

• Previous experience within the utilities industry.

Who You Are

• Analytical – You enjoy solving complex business and system challenges.

• Business-Oriented – You understand how technology enables operational success.

• Collaborative – You communicate effectively and build strong partnerships across technical and business teams.

• Detail-Oriented – You produce accurate configurations, documentation, and testing results.

• Proactive – You identify opportunities for improvement and take ownership of solutions.

• Adaptable – You thrive in dynamic environments and embrace continuous learning.

Join Us and Enjoy These Perks!

• Competitive Salary: Earn a USD salary that matches your skills and experience.

• Paid Time Off: We value work-life balance, offering PTO so you can recharge.

• Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care.

• Salary Reviews every year!

• Paid Training and Certifications

Ready to put your puzzle-solving skills to the test? Join our team today!

Want to learn more about us?

LinkedIn: Puzzle
Instagram: @puzzle.tech_