Junior Payments Officer (Cyprus office)

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies.

We are growing and looking to recruit a Full-time Junior Payments Officer in Cyprus office - a certified Great Place to Work®.

Reporting to: Payments Team Leader

Key Responsibilities

• Process client deposits, withdrawals, and internal transfers accurately and on time.
• Review daily withdrawal requests and make sure all required checks are completed before processing.
• Verify payment details and ensure funds are allocated to the correct client accounts.
• Monitor payment transactions and help resolve failed or delayed payments.
• Communicate with banks and Payment Service Providers (PSPs) to check payment statuses and resolve payment-related issues.
• Assist in investigating payment discrepancies and escalate more complex cases to senior team members when needed.
• Respond to client questions related to deposits, withdrawals, payment confirmations, and transaction issues.
• Work closely with Customer Support, Finance, Compliance, and Risk teams to resolve payment-related queries.
• Support transaction monitoring by identifying unusual payment activity and reporting it to the appropriate team.
• Help with payment reconciliations, reports, and keeping payment records up to date.
• Learn about payment processes, industry best practices, and new payment methods.

Candidate Profile

• Good attention to detail and accuracy.
• Strong organizational skills and the ability to manage multiple tasks.
• Good communication skills with a customer-focused approach.
• Ability to work both independently and as part of a team.
• Willingness to learn and develop new skills.
• Basic problem-solving skills and a proactive attitude.
• Good knowledge of Microsoft Office, especially Excel.
• Fluent written and spoken English (additional languages are a plus).
• Available to work Monday to Friday, 12:00–20:00.

Our offer:

• A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free access to multiple sports and wellness facilities across the country
• Free company-provided parking
• Medical insurance and pension fund after probation period
• A gift and a day off on your Birthday
• Visa and work permit support if required

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!