Sr Vendor Manager - Repair

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This role requires working on-site five days per week. Remote work is not available for this position. T-Mobile is unable to sponsor a work visa for this position. *

Job Overview
This role manages complex original equipment manufacturer (OEM) relationships and oversees embedded processes to ensure contract compliance. It leads reverse logistics initiatives, including inventory and lifecycle management for returnable stock keeping units (SKUs). The role involves forecasting and reporting costs associated with exchange programs and supports defect operations analysis (DOA). Success is measured by effective vendor communication, resolution of operational issues, and accurate financial forecasting. The work impacts organizational efficiency and customer satisfaction by optimizing vendor partnerships and reverse logistics operations.

Job Responsibilities:

• Conduct regular meetings with OEMs to manage planning, track action items, and drive resolution of operational issues
• Develop and deliver reporting dashboards and performance metrics to monitor program performance and inform decision-making
• Create and review monthly and quarterly scorecards with OEMs to evaluate service levels and contract adherence
• Develop rolling financial forecasts for repair, warranty, and extended warranty programs to support budget planning
• Initiate and execute reverse logistics initiatives to improve cycle time, inventory accuracy, and financial outcomes
• Audit and process invoices and credit memos to maintain financial accuracy and control
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance or related field (Preferred)
• 2-4 years Vendor management or reverse logistics experience. (Required)
• 2-4 years Supply chain or inventory management experience. (Preferred)
• SAP experience. (Preferred)
• Wireless industry experience. (Preferred)

Knowledge, Skills and Abilities:

Required:

• Action Item management
• AI Tools for Data Analysis (Claude/ChatGPT or similar generative AI platforms)
• Business Metrics
• Communication Management
• Contract Management
• Data Analysis
• Financial Forecasting
• Performance Monitoring
• Problem Analysis
• Program Implementation
• Relationship Management
• Reverse Logistics
• Strategic Thinking
• Supplier Relationship Management
• Vendor Management

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

The base salary range for this role in Irving, TX is $104,500 - $141,400

Base Pay Range: $90,400 - $163,100

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363941&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.