Client Solutions Specialist – Comptryx

Company:

Description:

We are looking for a proactive, analytical, and client-focused professional to join the Comptryx team within the Client Solutions Team (CST). Comptryx is a niche Mercer product and application — a remuneration and workforce metrics designed primarily for high-tech companies.  

In this role, you will support clients across different markets, help with onboarding and product usage, manage client data, and contribute to process improvements, and automation. 

This role combines data analysis, client support, and operational coordination, with opportunities to work closely with internal product and sales teams and to develop further in a more client-facing direction. 

We will count on you to: 

• Analyze, interpret, and organize data using MS Excel and other tools to support client requests and internal decision-making 

• Support clients throughout the onboarding process and provide day-to-day assistance related to product usage, tools, and client data administration 

• Assist in sales and marketing activities by preparing materials, supporting presentations, and responding to ad hoc market requests 

• Work closely with product and internal teams to help improve processes, automate tasks, and support new solutions and ways of working 

• Contribute to client support across multiple markets, helping manage a large portfolio of Comptryx clients with a strong service mindset 

• Fluency in English 

What you need to have: 

• Experience in client support, data analysis, administration, operations, or a similar role 

• Strong MS Excel skills and a good understanding of data 

• Excellent communication and organizational skills, with the ability to prioritize tasks effectively 

• Interest in technology, process improvements, and using AI or new tools to work more efficiently 

• A proactive, engaged, and collaborative approach to work 

What makes you stand out: 

• Previous experience in a client-facing or support-oriented environment 

• Ability to translate data into clear insights and practical recommendations 

• Curiosity and enthusiasm for automation, AI, and digital tools 

• A strong can-do attitude and willingness to challenge existing ways of working constructively 

• Interest in developing toward a more client-facing role over time 

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities. 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. 

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.