Senior Manager, Core Presales Solution Consulting

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Manager, Core Presales Solution ConsultingFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular interactions and experiences with customers and also internally, with a focus on performance and continual improvement.We are seeking a Solution Consulting leader for our Telco, Media & Technology presales team to lead presales capability and strategy. This strategic leadership role will set the agenda for demonstration capability as well as execution by inspiring and managing a team of Presales Solution Consultants.  The ideal manager will create a repeatable process, driving results and outcomes in a multi-fold agenda including:Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solutionDevelop team members according to the demands of the business and according to their individual professional goalsDevelop and maintain a recruiting pipeline of potential SC candidates to meet future business demandsWork with regional sales managers to prioritize regional Solution Consulting effortsAssign resources to sales opportunities, and consistently evaluate progress against goalsAssign resources as required to marketing and other efforts to support demand generationDevelop and deploy team training curriculums to meet the changing demands of the sales organizationEvaluate team members regularly through analysis of direct observation, peer feedback and sales feedbackEnsure proper alignment of resources and effective utilization of skill sets within the assigned regionManage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc. QualificationsTo be successful in this role you have:Strong Saas pre-sales experience as an individual contributor and Leader in the Telco, Media & Technology verticalAt least 4 years SC leadership experience, transforming and developing teams with a Saas platform providerThought leadership in methods and techniques for story telling with softwareAbility to coach and develop early-in-career as well as senior individual contributorsGain and build relationship and trust quickly inside and outside of the SC organization, able to lead through influence across a complex sales eco-systemLeader who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed.Strong understanding of ServiceNow sales and engagement process and business valueAbility to clearly articulate the power and value of the ServiceNow platformExperience working in a fast-growing IT environment including software, cloud, or customer experience of the sameExperience with the Telco, Media & Technology market and experience selling and gaining access to customers’ senior managementUnderstanding of standard approaches to coaching,...