Technology Support Lead

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Technology Support Lead at JPMorganChase within Corporate Infrastructure Platforms - Data Center Services, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. In this role you will leverage your deep knowledge of technical principles, practices, and theories, which is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Using your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. In addition using your advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Supports the engineering and operations teams during planning, design, development, construction, installation, system configuration, maintenance, and troubleshooting processes
• Monitors processes, workers, and methods, and develops plans for increased efficiency
• Assists with major event planning, preparedness and execution
• Analyzes existing systems and operations to deploy increased efficiency strategies globally
• Identifies potential problems and notifying the relevant stakeholders
• Collaborates with the Operations Team and peers to ensure products are implemented consistently to a high standard globally, highlight best practices, and elevate process and product recommendations to senior management. 
• Performs quality control on projects, effective documentation and making recommendations for improvement
• Embraces leading edge technologies and collaborate with peers across the globe, to enhance our daily operations methodologies
• Supports a stable and resilient operating environment with emphasis applied towards maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuous improvement upon past performance
• Provides support according to region and be available 7x 24 x 365 for critical” Priority 1” escalation / on-call support when necessary
• Demonstrates subject matter expertise in an advanced world-class data center environment.
   

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience. 
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer
• Expertise in core technologies related to Data Centers
• Experience supporting enterprise-class hardware deployments
• Working knowledge of physical infrastructure (compute, network, storage)
• Understanding of network concepts (switching, routing, perimeter security)

• Strong oral and written communications

   

Preferred qualifications, capabilities, and skills

• Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management
• Experience gathering and analyzing data to effect meaningful change in areas that need improvement
• Advanced knowledge of enterprise technology infrastructure architecture, design and business processes
• Exceptional coaching abilities that foster top talent and promote a culture of excellence