Head of Operations

Head of OperationsLondonOperations – Operations /Full-time /Hybridapply for this job 01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.  What is happening at 01Health right now: Balderton-backed Series A company 90% of UK patients can reach an 01Health–affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98★ customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live  New verticals being tested and prototyped We are not searching for product–market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process. The Role: We're hiring for one of the most critical and exciting roles at 01Health.   As Head of Operations, you will report directly to the COO and own day-to-day operations, leading a team of 50+ people across clinical, support, treatment planning, supply chain, fulfilment, and specialist teams. You’ll play a crucial part in enabling our geographical (US) and product (Sleep) expansion. How we deliver the next 10x growth has AI at its core. Working with our COO and leadership team, your job is to take those plans and translate them into crisp, well-run execution on the ground - and to be the feedback loop back up: surfacing problems early, spotting where reality is diverging from the plan, and channelling ideas and intel from team leads back into leadership decisions. Operations is already performing strongly. We’re not hiring someone just to keep the lights on; we’re also looking for someone to play a key part in redesigning and scaling how operations works. What you'll do: Own and run day-to-day operations across our Orthodontic and Sleep products (UK and US), with full accountability for our high quality bar, performance, and output against agreed targets. Execute against the operations roadmap set by leadership. Break it down into clear workstreams, sequence the work, drive it through to completion, and report progress crisply. Manage and develop team leads across functions. Set clear expectations, hold a high bar on performance, and run a tight operating cadence (1:1s, weekly reviews, monthly business reviews). Hit SLAs and performance targets consistently. Track the numbers, understand why they are what they are, and act fast when they slip. Identify and unblock bottlenecks. Spot where work is getting stuck, get to the root cause, and fix it - whether that's a process change, a tooling tweak, or a difficult conversation. Treat operations as a product. Design, build, and continuously improve internal tools, workflows and systems. Drive adoption and impact of AI and automation across your teams. The COO and leadership team sets the AI build agenda; you make sure the tools land, get used, and translate into measurable change in how operations actually runs. Run capacity planning, forecasting, and resourcing across your three areas, partnering with leadership on hiring and headcount. Lead operational readiness for new markets and products, executing the rollout plan and surfacing what needs to change as you go. Manage day-to-day supplier and partner relationships across our manufacturers and product lines, with clear ownership of lead times, quality, and fulfilment reliability. What success looks like: Operations runs smoothly day-to-day without needing COO involvement in execution. SLAs and performance...