Mailroom/Scan Center Lead Assistant Manager

Key Responsibilities

• Operations Leadership: Coordinate and monitor daily scanning production lines to ensure documents are processed, digitized, and delivered on time.
• Quality Assurance (QA): Conduct quality checks on digital images to verify readability, completeness, and proper indexing.
• Team Management: Onboard, train, and mentor new scanning staff. Assign daily workloads and track productivity. 
• Equipment Oversight: Oversee the operation, daily cleaning, and minor troubleshooting of commercial document scanners. Escalate complex hardware or software issues. 

• Compliance & Security: Maintain data integrity and confidentiality regarding sensitive client and corporate information. Ensure scanned documents are properly archived or disposed of per retention policies.
• Reporting & Administration: Maintain daily production logs, track turnaround times, and assist with inventory of scanning supplies. 
• Customer Support: Serve as a point of contact for clients regarding specific project scopes, document retrieval, and special requests

Qualifications & Requirements

• Experience: Minimum of 3 years of experience in document management, records management, or a high-volume scanning environment.
• Supervisory Skills: 1+ years of demonstrated team leadership, scheduling, or staff training experience preferred.
• Technical Proficiency: Experience with modern document management systems, optical character recognition (OCR), and scanning software (e.g., Kofax).
• Physical Requirements: Ability to safely lift and move heavy boxes of physical documents, stand for extended periods, and bend/reach.
• Soft Skills: Exceptional attention to detail, strong time management, and the ability to multitask in a fast-paced production environment

Salary Range: $68k-$82k
Work Location:  NJ Scan Center in Newport Jersey City NJ

https://www.exlservice.com/us-careers-and-benefits

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.