Representative Customer Service | UFH Heart and Vascular | Full-Time | Days

Overview

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

Qualifications

Required Education:

• High school diploma or GED equivalent.

Preferred Education:

• Completion of a Medical Terminology course.

Required Skills and Abilities:

• Demonstrates effective verbal and written communication skills.
• Ability to handle stressful situations in a professional, courteous, and respectful manner.
• Basic knowledge and understanding of medical terminology.
• Strong interpersonal and customer service skills with the ability to interact effectively with patients, families, and healthcare team members.

Required Experience:

• One to two (1–2) years of customer service experience.

Preferred Experience:

• Two (2) years of customer service experience within a healthcare-related environment.

Patient Population Served:

• Provides services to patients across all age groups.