Director, Real-Time Information Center (Johns Hopkins Public Safety)

Johns Hopkins Public Safety is seeking a Director, Real-Time Information Center (RTIC) provides overall strategic leadership, direction, and management for the Johns Hopkins Real-Time Information Center, a 365/24/7-day operation. The position will ensure the center delivers high-quality incident intelligence, situational awareness, and real-time operational support to the Johns Hopkins Police Department (JHPD), Johns Hopkins University (JHU) and the Johns Hopkins Health System (JHHS). This inaugural role will be responsible for developing and implementing the RTIC project plan for hiring staff, implementing systems, developing policies, and workflows for long-term modernization, technology integration, and program development. The Director will lead the transition from current operations to a future coordination and response center. The Director will be responsible for setting analytical priorities, ensuring compliance with governance, ethics, and privacy standards, coordinating with university, health and external partners, and aligning RTIC capabilities with JHPD strategic objectives and campus safety needs. Serving as the senior executive responsible for the RTIC’s mission, the Director will ensure the center remains innovative, reliable, and fully integrated into Hopkins’ overall public safety strategy. The position reports to the IT Director, Public Safety. Specific Duties & Responsibilities Project Implementation and Strategic Leadership * Develop and implement the vision, mission, and long-term strategy for the RTIC, ensuring alignment with JHPD objectives and university public safety priorities with JHU Public Safety (JHPS) leadership. * Establish strategic goals, performance expectations, and operational standards for all RTIC functions and personnel. * Oversee the development and continual refinement of RTIC policies, SOPs, intelligence frameworks, and operational capabilities. * Guide the integration of RTIC functions with the Global Security Operations Center (GSOC), Hopkins Emergency Response Operations (HERO), communications center, emergency management programs, and campus safety initiatives. Executive Oversight of Operations & Personnel * Develop with JHPS leadership RTIC organizational staffing plan. Participate in recruitment, hiring, training, and retention efforts to build a highly skilled and professional RTIC workforce. * Conduct performance evaluations, coaching, and developmental planning for RTIC leadership staff. * Ensure a consistent and high-quality level of service across all shifts and operational periods. Technology, Systems & Innovation Management * Participates in the selection, procurement, integration, and lifecycle management of RTIC technology platforms, including Video Management Systems (VMS), cameras, analytics tools, dashboards, License Plate Reader (LPR) systems, and data-driven policing technologies. * Lead modernization initiatives to enhance real-time monitoring, threat detection, and analytical capabilities. * Collaborate with IT and external vendors to implement system improvements, resolve technical issues, and evaluate new technologies. * Ensure reliable data flow, system redundancy, and continuity of operations for all RTIC platforms. Intelligence, Analysis & Situational Awareness Oversight * Set analytical priorities and guide the development of intelligence products, threat assessments, trend reports, and officer-safety bulletins. * Ensure the RTIC produces timely and accurate situational awareness during emerging incidents, special events, or major university impacts. * Oversee the standardization and quality assurance of all information dissemination, ensuring products meet institutional expectations. * Establish frameworks for monitoring international, national, regional, and local threats that could affect Hopkins community members or assets. Partnership, Coordination & External Engagement * Represent the RTIC in...