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Title: Facilities Manager (Network Coverage) (Australia Post)
Business unit: Facilities
Reporting to Direct: Senior Facilities Manager
Key stakeholders: Australia Post JLL Operations Director, JLL Australia Post account team, wider Facilities colleagues, Australia Post Group Property team
Duties & responsibilities
What this job involves
Delivery of the Facilities Team’s services to operate and maintain the Australia
Post Enterprise allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes.
It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.
Major Responsibilities
• Proactively develop and manage the relationship with the occupier and client
to ensure service delivery expectations are exceeded to facilitate works
• Responsible for the delivery of customer and property services to a portfolio
of buildings
• Carryout building inspections and complete associated reports within the
governance timeframe for the allocated portfolio
• Ensure compliance with regulations / requirements of client contract and all
facilities procedures
• Manage administration and organisation of information for analysis and
presentation to senior management team
• Assist with any duties as assigned by the Facilities leadership team on an as
needs basis
• Proactively contribute to the effective and efficient running of the allocated
portfolio / facilities, and share ideas for continuous improvement
• Liaison with facilities vendors, coordinate facilities works as and when
required in conjunction with JLL Projects & Development Services account
team.
• Understand the operational and technical requirements of the elements of
the site(s) for which JLL is responsible. Ensure that current contracts are
maintained to provide necessary supplies and services
• Ensure compliance with statutory regulations on fire, health and safety
standards to maintain a safe and compliance environment
• Deliver facilities-related projects as in line with agreed budget or works plans;
ensuring close interaction with affected business units
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s
guidelines, procedures and strategies
• Proactive management and monitoring of Help Desk / service outputs to
achieve or exceed standards against agreed key performance indicators and
service level targets and report regularly to key stakeholders or as agreed
• Actively encourage an environment that supports teamwork, co-operation &
performance excellence across the portfolio.
Employee Specifics
• Tertiary qualifications in Property, Facilities, or Trade related fields desirable
but not mandatory. Demonstrable experience within a similar role will be well
regarded.
• 2-5 years of proven experience working in corporate real estate / facilities
related fields.
• A demonstrated aptitude for the interpretation and analysis of numerical
data with an ability to extract into clear and logical reports with a particular
attention to detail.
• Proficient in the use of the MS Office product suite including Word, Excel,
Powerpoint and Outlook.
• An understanding that Facilities management services involves the provision
of both reactive maintenance and routine maintenance across the allocated
portfolio with 24-hour call out / contact requirement
• As there is a requirement to travel to sites across the allocated portfolio, a
current and valid Driver’s Licence must be held.
Performance objectives
• Provide superior client service
• Contribute to growth of company
• Meet assigned financial targets
• Enhance own professional and personal skills
Key skills
• Prior experience in facilities, property management, hospitality or related
field preferred
• Knowledge of local occupational health and safety requirements, critical
facilities and vendor management for specialised services is advantageous
• Understanding of basic technical aspects of property (Computer Room Air
conditioning, Chiller system, Fire Protection system, Mechanical & Electrical
system, BMS system) is advantageous
• Experience in front and back office processes is required with strong
administration skills, preferably in the FM space
• Strong customer service focus with excellent people skills and ability to
interact with a wide range of client staff and demands
• Strong PC literacy and proven ability to manage daily activities using various
systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiatives
• Demonstrated experience with client reporting and preparation of reports
• Likes being part of a high performing team.
Location:
On-site –Melbourne, VICIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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