Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Execute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practices Manage end-to-end Leave of Absence (LOA) processes, ensuring timely case resolution, policy compliance, and a positive employee experience. Partner with employees, HR, managers, and external stakeholders to deliver accurate and efficient leave administration.
What are we looking for? Manage end-to-end LOA cases, including leave requests, documentation, approvals, extensions, and return-to-work activities. Ensure compliance with company policies, local labor laws, and regulatory requirements. Review and validate employee documentation while maintaining data accuracy across HR systems. Respond to employee and manager inquiries through multiple support channels, meeting defined service level agreements (SLAs). Coordinate with HR Business Partners, Payroll, Benefits, and other cross-functional teams to ensure seamless case management. Knowledge of Leave of Absence processes and HR Operations. Strong analytical, problem-solving, and decision-making skills. Excellent communication and stakeholder management. Attention to detail with a high level of accuracy. Experience with HR systems (e.g., Workday, ServiceNow, SAP, or similar) is preferred. Ability to manage multiple priorities in a fast-paced environment. Strong customer service orientation and commitment to quality.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shiftsAny Graduation
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Execute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practices Manage end-to-end Leave of Absence (LOA) processes, ensuring timely case resolution, policy compliance, and a positive employee experience. Partner with employees, HR, managers, and external stakeholders to deliver accurate and efficient leave administration.
What are we looking for? Manage end-to-end LOA cases, including leave requests, documentation, approvals, extensions, and return-to-work activities. Ensure compliance with company policies, local labor laws, and regulatory requirements. Review and validate employee documentation while maintaining data accuracy across HR systems. Respond to employee and manager inquiries through multiple support channels, meeting defined service level agreements (SLAs). Coordinate with HR Business Partners, Payroll, Benefits, and other cross-functional teams to ensure seamless case management. Knowledge of Leave of Absence processes and HR Operations. Strong analytical, problem-solving, and decision-making skills. Excellent communication and stakeholder management. Attention to detail with a high level of accuracy. Experience with HR systems (e.g., Workday, ServiceNow, SAP, or similar) is preferred. Ability to manage multiple priorities in a fast-paced environment. Strong customer service orientation and commitment to quality.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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