IT Support Manager

IT Support Manager LocationBerlin HQAddressBerlin, GermanyEmployment TypePart timeLocation TypeOn-siteDepartmentEngineeringIT Support ManagerBerlin · Part-time · Office-first  Why NowEuropean energy costs run 2× those in the US and China. Electricity demand is on track to double by 2050. Volatility and complexity aren't temporary — they are structural. trawa is building the solution: the first integrated B2B energy platform that bundles procurement, energy management, and flexibility steering into one product. Supply, Manage, Flex — together they unlock up to 30% in recurring electricity cost savings, while shifting companies onto renewable energy. We are the fastest-growing B2B energy platform in Europe — active in Germany and Austria today, expanding to a third market in 2027. The window is open, and we intend to own it.  About trawatrawa is based in Berlin with ~100 FTE, ~30 of whom work in Product & Tech. We have raised over €35M to date — including a €24M Series A in May 2025 — backed by Balderton, Headline, Speedinvest, AENU, Magnetic, and Tiny VC. All three founders are on board and fully committed to building the utility of the future.  Your TeamYou will join the Platform team, working day-to-day alongside three software engineers. You will be trawa's first dedicated IT hire — which means genuine ownership, and genuine impact.  The RoleWe are looking for a hands-on, security-minded IT professional to join as our first dedicated IT Support Manager. You will:Give every trawa employee a secure, reliable, and well-configured working environment from day oneSupport trawa's security and compliance posture — executing the operational layer while Engineering leadership owns governance and riskEnable the company to scale confidently with robust access controls, device management, and audit-ready evidence  90-Day GoalsWeeks 1–6 — OnboardingWell embedded in the team, with strong working relationships across Engineering, Operations, and PeopleConfidently operating the core IT toolset day to day: MDM platform, Vanta, and endpoint security toolingInitial review of trawa's ISO 27001 control status complete, with a prioritised improvement plan agreed with Engineering leadership Month 3 — Ramp-upAccess management running on least-privilege principles, with reviews meeting all ISO 27001 requirementsEmployee onboarding and offboarding running end-to-end with documented, repeatable workflows — no open access or device issuesImprovement opportunities from the initial review actively in progress, with clear ownership and timelines tracked in Vanta  ResponsibilitiesHardware & ConfigurationProvision and manage employee devices (laptops, monitors, peripherals) across the full lifecycle: procurement, setup, tracking, and offboardingHandle day-to-day IT support — software installs, connectivity issues, account troubleshootingOwn the hardware asset inventorySet up and maintain meeting room AV and conferencing equipment Security & Compliance (ISO 27001)Support maintenance of trawa's ISO 27001 certification through compliant operations and thorough documentationManage relevant controls in Vanta, our compliance platformMaintain compliance with security policies (Acceptable Use, Password Policy, Incident Response) in collaboration with Engineering leadershipSupport external auditors during certification cycles with evidence packages and control walkthroughsRun phishing simulations and coordinate security-awareness training across the companyIdentify and escalate security gaps to the appropriate owner Identity & Access ManagementProvision and de-provision access across SaaS tools during onboarding and offboardingOwn SSO / IdP configuration and enforce least-privilege access principlesConduct access reviews as required Endpoint Security & MDMOwn and operate the MDM platform, ensuring configuration aligns with compliance requirementsMonitor endpoint security alerts from EDR / AV toolingMaintain device compliance at all times  What You Bring2–5 years of...