Customer Service Representative Parts

Skip to main contentThis website uses only strictly necessary cookies which are essential for you to browse the website and use its features. By using this site, you agree to the use of cookies. Find out more in our Privacy Policy.DeclineAccept CookiesEnglishSign InCustomer Service Representative Parts page is loadedCustomer Service Representative PartsApplylocationsNL-Roosendaal Boekermantime typeFull timeposted onPosted 8 Days Agojob requisition idREQ-12840Job Description:Join our Team: Customer Service Representative, PartsNetherlands, Oud Gastel - Fulltime [40h/week]Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative, Parts (CSR, Parts) to contribute to the Customer Service Parts team.At Terex / Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.As a CSR, Parts at Terex/Genie, based in our Oud Gastel European Distribution Center, you'll play a pivotal role in ensuring customer satisfaction by carrying out day to day requirements of a busy, multilingual and international CS Department in the mechanical equipment industry.What you’ll do- Respond promptly and professionally to customer inquiries via phone, CRM and other communication channels- Provide accurate and timely information regarding parts availability, pricing and order status- Process parts orders and coordinate with the appropriate departments to ensure timely delivery to customers- Troubleshoot and resolve customer issues and complaints in a proactive manner- Collaborate closely with internal departments, including Sales, Materials, Logistics and Technical Support, to address customer needs effectively- Creating Commercial Invoice documentation based on provided information in an accurate and precise wayWhat you’ll bring- MBO (+) educational level- Fluent in English (spoken and written)- Additional language skills (French, Spanish) are advantageous- Proven experience in a customer service or support role- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction while adhering to company guideline and policies- Ability to multitask and prioritize workload effectively in a fast-paced environmentWhy Join Us• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.• We are committed to helping team members reach their full potential.• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.• We offer competitive salaries, hybrid working, private healthcare discounts, 29 holidays (including ATV), pension, collective health, partner and orphan insurance, LinkedIn Learning, on site free parking, free mental health, counselling, coaching and mentoring sessions.• For more information on why Terex is a great place to work click on the link! Careers | Terex CorporateThis above description is non-exhaustive and there may be additional duties in accordance with the role.If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.How to ApplyTo apply for this role and view...