Member Support Analyst

Skip To Job Description Member Support Analyst Mexico City, Mexico Full Time Member Experience Entry Level Share Important NotesThis position is based on-site in Mexico City, CDMX. Remote work is not available for this role.Submitted resumes must be in English to be considered.About UsSince 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.About the TeamOur Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.About the RoleWe are looking for a Member Support Analyst to join Landing! In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.What You'll DoDeliver exceptional customer service to all Landing members.Record all member interactions with clear, concise notes in response to each request.Coordinate member move-ins and move-outs at Landing homes.Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.Find solutions to meet member needs and retain long-term relationships.Communicate and reinforce the value and benefits of Landing's products and services.Provide expert property knowledge to guide members throughout their Landing journey.What You'll NeedEnglish proficiency: Fluent (B2-C1)Ability to work from our Polanco office — a collaborative, fast-moving environment.Superb written and verbal communication skills.1+ year of proven customer service experience.Strong organizational skills and ability to use multiple administrative tools simultaneously.Self-motivated, hardworking, and customer-focused with a track record of achieving targets.Ability to thrive in a fast-paced environment and adapt to change.Tech-savvy: familiarity with Mac, Google Drive, and Excel.Compensation & BenefitsSalary: $16,500 MXN gross per month + career growth planGrocery vouchers: $1,500 MXN net per monthVacation: 12 days per year (available after 90 days of employment)Paid time off (PTO): 40 hours per year (available after 30 days of employment)Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverageParking: On-site parking for bikes, motorcycles, and carsTravel benefit: $750 USD annually in Landing Stays Share Apply Apply for this position Required* First Name* Last Name* Email Address* Phone* Address Resume* We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file LinkedIn Profile URL:* Desired salary* Can you work weekends? No answerYesNo Can you work evenings? No answerYesNo In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!* 150 Submit Application