Customer Retention & Engagement Associate

Retention Customer Retention & Engagement Associate Bengaluru, Karnataka Work Type: Full Time Apply Now Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organisation by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and chat communication with customers.What will you be doing...• Connect with the customers who raise requests to unsubscribe• Understand the customer’s journey & gather information about issues faced during the     tenure• Retain customers by resolving their issues & providing suitable offers• Arrange return pick-up & refunds for customers that could not be retained and close loop• Develop new retention strategies based on customer’s feedback & journey• Maintain up-to-date knowledge of the company’s current promotions & processes     necessary to meet or exceed Retention goals Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name* Middle Name Last Name* Email* Mobile Phone Social Network and Web LinksProvide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) +