Senior Site Reliability Engineer - CTJ - Poly

Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of service fabric services while also driving consistency in monitoring and operations at scale Drives development of design documents for a product, application, service, or platform. Creates, implements, optimizes, debugs, refactors, and reuses code to establish and improve performance and maintainability, effectiveness, and return on investment (ROI). Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items. Take full ownership of assigned services, actively contributing to its enhancement across all cloud environments. Ensure the service maintains parity with the commercial cloud, delivering high support standards for customers. Participate in the service lifecycle, including design, development, deployment, and maintenance. Collaborate with cross-functional teams to uphold the highest standards of quality and performance. Engage in continuous improvement initiatives to enhance the service's capabilities and user experience. Identify opportunities for automation and optimization within the cloud to better support customers. This includes evaluating current processes and workflows to pinpoint inefficiencies and areas for enhancement. Design and implement automation solutions to streamline operations, reduce manual effort, and improve overall service delivery. Focus on optimizing existing systems and processes to boost performance and customer satisfaction. Embody our culture and values. Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Doctorate Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration OR Master's Degree in Computer Science, Information Technology, or related field AND 6+ years technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience. 3+ years technical experience working with large-scale cloud or distributed systems. Experience writing scripts and functional programming code to automate tasks, using languages such as Python, JavaScript, or Shell scripting. Experience developing end-to-end technical expertise in the architecture, code, features, and operations of specific products as required to implement improvements in product availability, security, quality, observability, reliability, efficiency, observability, and/or performance. Experience driving code/design reviews with the engineering teams that develop and/or manage those products and shares learnings and recommendations across engineering teams working on related products within their organization and other organizations as relevant. Knowledge of distributed systems. Highly effective written and oral communication skills.