Sr. Change Management Support Engineer (VOIS)

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsHybridSr. Change Management Support Engineer (VOIS)Giza, Egypt This role is no longer accepting applicationsRequisition ID285940Date posted06/30/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking a skilled professional to manage and support end-to-end service change management processes, ensuring the stability and quality of global Vodafone services. This role plays a key part in evaluating, coordinating, and optimising change requests while collaborating with stakeholders across multiple functions to minimise service impact and enhance operational efficiency.What you’ll do Review and ensure high-quality documentation for change requests (CRQs)Support change owners in planning, preparing, and executing service changesAssess the potential impact of changes on live services and ensure risks are properly evaluatedEnsure all change requests are reviewed, approved, and authorised by relevant stakeholdersDrive adherence to change management processes and ensure compliance across activitiesAssign and coordinate change requests across the appropriate internal teamsRecommend and implement continuous improvement initiatives within change management processesFacilitate communication across internal teams, external partners, and stakeholders regarding changes and service impactWho you are Experience in Change Management and Service Management within an IT or telecommunications environmentStrong understanding of ITIL-based change management processesDemonstrated experience in data centre services, network services, or application operationsAbility to evaluate service impact and ensure operational stabilityEffective communication skills with the ability to engage diverse stakeholdersAnalytical thinking with a focus on process compliance and continuous improvementProven experience (4+ years) in service management or a related fieldNot a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for you Opportunity to work on global programmes impacting critical customer servicesExposure to international stakeholders, technologies, and large-scale service environmentsA collaborative environment focused on innovation, continuous improvement, and knowledge sharingProfessional growth through hands-on involvement in change and service management processesWhat skills you will learn Advanced change management frameworks and global service governance practicesStakeholder...