Executive - D2C - Tanzania

Emerging Ecomm Ventures Executive - D2C - Tanzania 2 -4 Tanzania Full-Time Job Title: Inbound and Outbound Telesales AssociateJob Summary:The Inbound and Outbound Telesales Associate is responsible for generating sales through both inbound and outbound calls, providing excellent customer service, handling order dispatch, and assisting walk-in customers. This role requires strong communication skills, sales acumen, and the ability to multitask effectively.Key Responsibilities:        Inbound Sales:●     Handle incoming calls from potential customers interested in purchasing refurbished smartphones.●     Provide product information, pricing details, and answer any inquiries regarding the products and services offered.●     Process orders accurately and efficiently, ensuring customer satisfaction throughout the sales process.        Outbound Sales:●     Make outbound calls to prospective customers to generate leads and promote products.●     Conduct cold calling campaigns to reach out to potential customers and introduce them to the company's offerings.●     Use persuasive communication techniques to close sales and achieve sales targets.●     Maintain a database of leads, update customer information, and track sales activities using CRM software.        Customer Service:●     Provide exceptional customer service to both inbound callers and walk-in customers.●     Address customer concerns, resolve issues, and handle any complaints promptly and professionally.●     Build rapport with customers to foster long-term relationships and repeat business.        Order Dispatch:●     Assist in the fulfilment process by preparing orders for dispatch.●     Coordinate with the logistics team to ensure timely delivery of orders to customers.●     Maintain accurate records of orders, shipping details, and tracking information.         Walk-in Customer Support:●     Greet walk-in customers and assist them with their inquiries and purchases.●     Provide product demonstrations and assist customers in making informed decisions.●     Process sales transactions, handle cash, and maintain an organised and tidy sales area.Qualifications and Skills:●     Proven experience in telesales or customer service roles, preferably in a retail or telecommunications environment.●     Excellent communication skills, both verbal and written.●     Strong sales and negotiation abilities with a track record of meeting or exceeding sales targets.●     Customer-focused mindset with the ability to empathise and resolve customer issues effectively.●     Proficiency in using CRM software and other sales tools.●     Ability to work efficiently in a fast-paced environment and multitask effectively.●     Strong organisational skills and attention to detail.●     Flexibility to work shifts, including evenings and weekends, as required.Education and Experience:●     High school diploma or equivalent required; Bachelor's degree preferred.●     Previous experience in sales, customer service, or related fields is advantageous.●     Training in sales techniques, customer service, or telecommunications is a plus. Apply for this job Share with someone awesome View all job openings