Spa Therapist - Waldorf Astoria Maldives Ithaafushi
The Spa Therapist administers professional massage, provides professional skin care and body treatments, using the standards established by the resort to guests, and possess a thorough knowledge of numerous massages and beauty modalities.
In addition, the Spa Therapist should have a general understanding of beauty and body treatments and should be willing to execute specific massage and body treatment offerings unique to Waldorf Astoria Spa. He/she must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of guests.
Specifically, as a Spa Therapist for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:
Main Duties:
Adhere to the customer-first purpose and promptly attend to customers’ needs.
Communicate well with guests and colleagues.
Be a positive influence, responsible and proactive in solving problems.
Flexible and responsive to changes in work requirements.
Be a good team player, helping team members achieve team goals.
Advise on departmental operating procedures and improvement of environmental facilities, etc.
Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
Greet all guests with a warm, friendly and sincere smile.
Communicate with guests to understand their feedback and provide professional service to them.
Able to understand guests’ requests and communicate with superiors promptly.
Adhere to Hilton service standards and service quality reviews.
Assist in department training for new employees.
Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
Maintain a high level of cleanliness in the work area.
Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
Receive products when they arrive.
Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
As a Spa Therapist serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members. You should maintain the attitude, behaviors, skills and values that follow :
High School graduate / recognized beauty school or institution certified.
Minimum 2 years of experience or equivalent combination of education and experience.
Good interpersonal skills to provide overall guest satisfaction.
Able to work under pressure and deal with stressful situations during busy periods.
Must be physically fit and able to work long hours.
Candidate must have a good command of spoken and written English. Fluency in another language is an advantage.
Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department.