Job Description
Plays an important role in the Organization by providing support to Client/Business Users. Works on tasks/matters of limited complexity.ÂÂÂ
Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.
Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.Job Description - Grade Specific
Role Overview
Provides services according to the Service Delivery scope to meet specific KPIs
Supports delivery of procurement services into the Business
Maintains a proactive working attitude towards the ClientorUser
Has basic knowledge of the stakeholder community within the work perimeter
Understands the Procure to Pay P2P process
Has basic knowledge about cross functional work
Builds knowledge and experience in a number of domains of expertise
Contributes to a positive and collaborative team culture
Identifies, reports and participates in process improvements implementation
General Responsibilities or Accountabilities
Performs daily activities properly and timely in accordance with procedures and KPI targets
Responsible for a customer focused service towards the Clientor Users, reacting to their requests and queries in a timely fashion
Accountable for process compliance within the work perimeter
Demonstrates knowledge of processes and procedures relevant to the function
Continually seeks out ways to improve Clientor Business Users satisfaction
Continually strives to simplify, standardize and improve processes, subject to approval of the senior professional
Helps the team to achieve common goals
Is supportive of knowledge and best practice sharing
Acts to overall procurement policies and processes
Supports transformation projects