Customer Service Specialist I
About the Role
Supporting day-to-day aspects of planning, cleaning errors, booking, shipping, and tracking shipments. Managing carrier relationships through constant communication to obtain load status and proactively monitor shipments through pick-up, transit, delivery, and empty return to ensure on-time performance. Maintaining the TMS updated with the correct load status (loaded, pick-up, documents retrieved, border crossed, delivery) and planning all loads in a timely manner. Prioritizing orders and adjusting schedules to ensure customer priority requirements are met.
What the Candidate Will Do
- Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.
- Maintain cooperative and professional work relationships with all stakeholders, including customers, carriers and colleagues.
- Communicate service issues to Uber Freight management.
- Demonstrate ownership of assigned segments of business.
Basic Qualifications
- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Teams etc.
- Geographical Knowledge-Geographical understanding of the Mexico and US. Understanding of mileage as it relates to the passage of time.
- General knowledge of rail, full truckload and less than truckload. Logistics Knowledge-Know of import and export operation basics.
- Intermediate knowledge of Microsoft Excel
- Effective analytical and problem-solving capabilities.
- Advanced English written, oral, and presentation communication skills
- College degree
Preferred Qualifications
- Adaptability/Flexibility (Adapts to changes in the work environment to meet demands
- Sense of Urgency-Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed.
- Communication Skills-Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, and leaders in a professional and constructive manner.
- MultiTasking-Handles multiple tasks simultaneously - Prioritizes and organizes assignments to make efficient use of time with significant attention to detail.
- Customer Service Orientation - Committed to delivering exceptional service and resolving issues promptly to ensure a positive customer experience.
- Troubleshooting; time management, time constraints, analysis and implementation.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.