Global Strategy Analyst - Customer Success (Remote Friendly)

Global Strategy Analyst - Customer Success (Remote Friendly) LocationBarcelona; SpainAddressBarcelona, 08019Employment TypeFull timeLocation TypeHybridDepartmentDocplannerCompany DescriptionAt Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.Learn more about our products here: pro.doctoralia.esWhy join us?📊 Real impact – We help doctors help patients. Your work truly makes a difference.📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.✨ Shape the future, sustain growth – Make a difference now and build for long-term success.Job DescriptionAs our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We’re looking for a smart, independent operator who can combine strategy, analytics, and Technical Project Management execution to help build the next generation of global, AI-first Customer Success.What makes this role exciting?Our company has grown from a small local startup into a global SaaS organization, and this role is central to the next phase of that journey. You will help replace fragmented local practices with scalable global ways of working, while still adapting to local market realities.This is a role for someone who enjoys solving ambiguous problems, bringing structure to complexity, and making things happen across multiple stakeholders. You will have real ownership, high visibility, and the opportunity to help build an AI-enabled Customer Success function from the ground up.In this role, you are contributing by…Supporting the design and creation of the global Customer Success function of the future, relating to:Insights (customer journey customisation, research projects, experimentation)Productivity (product automations, operations effort optimisation and capacity utilisation)Best practices (cross-market sharing, external expertise/benchmarks)Help define, test, and roll out AI-first Customer Success use cases.Prioritize use cases according to impact.Ensure they are practical, measurable, and adopted by teams.Forward thinking in terms of scalability and customer journey.Independently leading data analytics and modelling with a special focus on Retention and Growth.Data queries and solid understanding of data management topics (Superset, Tableau, SQL)Machine learning application (prediction models, clustering, decision trees etc.)Business/financial modelling (business analysis, forecasting, budget simulations)Supporting the execution of key strategic projects / initiatives in the markets, working hand in hand with local teams in our DP countries.Scale results/experiments from one market into global projectsLiaise with in-market stakeholders to align on project direction and statusAct as a TPM for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up.QualificationsWhat will help you thrive?You have 3–5 years of experience in strategy, operations, analytics, project management, or a related role.Ideally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational backgroundTechnical expertise in working with large data sets:Knowledge of Superset/Tableau/ reporting tools - ability to edit/create dashboardsKnowledge of SQL, DBT and experience in working with databases - e.g. from prior BI experienceDesirable but not mandatory - knowledge and passion for data science (Python modelling experience; knowledge of the key data science algorithms: clustering, regression, decision trees, x-gradient boost, etc.)Desirable...