Customer Service Team Leader

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Service Team LeaderFull-timeCompany DescriptionAbout Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA,  SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM. AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.Job Description1. Order VisibilityCollect and consolidate special order projections (e.g., big volume, short lead time)Translate demand signals into actionable insights for Operations (capacity & material readiness)Ensure forward visibility of risks and constraints 2. Order Trend Analysis & Risk AlertAnalyze historical order patterns and deviationsEngage customers to validate abnormal demand signalsProvide early warnings (heads-up) to internal teams3. Cross-functional Coordination & Service ImprovementPartner with Ops, Planning, Quality, Supply ChainIdentify service gaps (lead time, quality, responsiveness)Drive action plans for improvement4. Daily Order Execution & Delivery ControlMonitor WIP and order status dailyTrack and improve: CRD/SLA hit rate/Delivery performanceHighlight and escalate at-risk orders5. Issue Resolution & Escalation ManagementHandle urgent orders, escalations, and ad-hoc requestsCoordinate internally to unblock bottlenecks quicklyAct as the voice of customer during critical situations6. Customer Communication & Voice of CustomerCommunicate clear updates, risks, and recovery plansCapture and represent customer feedback internallyEnsure alignment on expectations vs reality7. Performance Reporting & Business ReviewPrepare monthly service dashboards:FlexibilityReliabilityCCR (Customer Claim Rate)CRD Hit RateCustomer feedbackPresent insights + action plans in business reviewsQualifications- Proficient Chinese and English skills - Bachelor degree - 9-10 years working experience - Excellent written, verbal and telephone skills - Strong data entry and organizational skills. Detailed oriented and good follow-up skills - Knowledge of technical aspects of assigned product lines and customers - Able to effectively manage many priorities and issues - Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software - Excellent leadership and supervision skills - Strong project management skillsAdditional InformationAVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm...