VodafoneThree - Complaints Manager - 9 months FTC

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsVodafoneThree - Complaints Manager - 9 months FTCHome Based, United Kingdom This role is no longer accepting applicationsRequisition ID282664Date posted07/08/2026 Location: Homebased Salary: Excellent basic salary plus bonus and Vodafone benefitsWorking hours: Full time 37.5 hours per week – Mon to Fri (working 1 Saturday in 8) Operational Hours between 8am – 6pmDuration: 12 Months Secondment/Fixed Term ContractHomebasedOur homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. Who We AreWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). What you’ll do  End-to-end ownership of complex, high‑risk complaints, including P1 and CEO‑level complaints, delivering timely, fair and well‑reasoned outcomes that balance customer, commercial and regulatory requirements while managing sensitive interactions through to resolution.Act as a trusted escalation point for Senior Leadership and key stakeholders, providing clear case summaries, risk assessments and recommendations to support confident decision‑making on issues with regulatory, reputational or operational impact.Maintain strong subject‑matter expertise in complaint handling requirements and internal policy, ensuring complaint governance, decision rationale, evidencing and audit standards are consistently met within regulatory timescales.Resolve complaints across multiple technical and commercial domains, including Broadband, Fixed, SOHO and SME, working cross‑functionally with Sales, Technology, Finance, Regulatory and Partner teams to diagnose root cause and deliver coordinated outcomes.Identify emerging complaint risks, trends and systemic issues, escalating insight where required and...