Senior Product Manager - Fraud & Risk
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Senior Product Manager, Fraud & Risk Platform
Introduction to the Team:
The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.
As a Senior Product Manager on the Fraud team, you will own the strategy and delivery of the products that protect Expedia Group and its travelers from fraud, abuse, and financial crime. This is a role defined by hard tradeoffs. Every dollar loss prevented risks adding friction for a legitimate customer, and your job is to find the sharpest possible edge between the two. You'll set the vision for your sub-domain, build a roadmap the business can defend, and lead the AI/ML detection capabilities that let it scale against adversaries who adapt faster than most products ever face. You'll do it by investing in championing your product and the market, evolving into an SME earning the trust of engineering, Ops and data science, influencing business leaders and partners who don't report to you, and coaching the PMs coming up behind you.
In This Role You Will:
Define and drive the product vision and strategy for holistic fraud prevention and risk management capabilities across Expedia Group’s ecosystem, clearly articulating loss‑versus‑friction trade‑offs to senior stakeholders in growth, finance, operations, and legal.
Build and own an integrated, data‑driven roadmap for assigned fraud and risk products where each milestone is tied to measurable impact on fraud loss rate, insult rate, trust damage, chargebacks, approval/failure rates, and review‑queue cost, and defend prioritization in the face of competing business objectives informed by global market dynamics.
Lead collaboration with engineering, data science, and analytics to build or buy real‑time, low‑latency fraud detection and risk‑scoring systems, including AI/ML‑driven anomaly detection, graph and entity‑linking, behavioral analytics, and pattern recognition while managing rule complexity and technical debt.
Operate effectively in ambiguous, adversarial environments by independently modeling dollars at stake, applying investigative techniques such as attack‑vector discovery, adversarial red‑teaming, and fraud‑ring analysis, and translating insights into scalable, production‑ready product capabilities.
Partner across payments, supply, identity, trust & safety, risk operations, UX, compliance, and legal to design secure, traveler‑centric user flows, and to ensure that fraud‑risk considerations are embedded across end‑to‑end user journeys and decisioning workflows.
Define, monitor, and communicate key fraud and risk KPIs, run rigorous experimentation (including champion/challenger tests and holdouts), and translate detection performance and AI/ML model insights into clear narratives and recommendations that drive organizational alignment and product decisions.
Minimum Qualifications:
Bachelor’s degree in a relevant field, or equivalent related professional experience.
8+ years of relevant professional experience with a Bachelor’s degree, or 6+ years with a Master’s degree, in product management roles focused on fraud, risk, trust & safety, seller fraud, or payments, or in closely related domains.
Proven end‑to‑end ownership of fraud and risk products or platforms, including accountability for metrics such as fraud loss, false positives/insults, chargebacks, customer friction, and operational review‑queue cost for a significant product area or set of related capabilities.
Demonstrated experience collaborating with engineering and data science teams to design, launch, and iterate on fraud detection and risk‑scoring solutions, including real‑time decisioning services, with strong fluency in data‑driven decision making, data science principles, statistical reasoning, and agile delivery practices.
Familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real world products.
Preferred Qualifications:
Deep domain expertise across fraud, payments, supplier fraud, chargebacks, dispute management, and AML/KYC fundamentals, with a track record of shaping product‑level or domain‑level fraud and risk direction informed by deep competitive insightsand independently modeling financial impact to inform strategy and prioritization.
Significant experience partnering with engineering and data science to design and enhance AI/ML‑enabled fraud detection and risk‑scoring capabilities (including anomaly detection, graph‑based methods, and behavioral analytics), and safely integrates and operates AI/ML‑enabled solutions that improve outcomes in large‑scale production environments.
Demonstrated ability to analyze and reverse‑engineer fraud patterns and adversarial behaviors, employing investigative approaches such as attack‑vector discovery, fraud‑ring analysis, and adversarial red‑teaming, and translating these insights into robust product features, decision flows, and controls.
Proven effectiveness influencing and aligning senior leaders across growth, finance, operations, legal, and compliance, resolving cross‑team fraud and risk escalations, and enabling other product managers to incorporate fraud‑risk considerations into their roadmaps, customer journeys, and communication strategies.
Demonstrated experience taking products from concept to scaled adoption, informed by deep market research including defining success metrics, running experiments such as champion/challenger tests and holdouts, monitoring ongoing performance (loss, friction, and cost), and continuously optimizing along the loss‑versus‑friction curve using AI/ML and advanced analytics.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.