Collections Agent

Skip to main contentBack to all jobsCollections AgentLondonFull-timePermanent employeeApply for this jobAbout the jobFlatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.Role DetailsRole: Collections AgentLocation: 5 days a week – London, White CityAbout the RoleFlatpay is hiring its first dedicated Collections Agent to own the Day 1–60 stage of our UK collections process. You'll be the person making sure leaving customers return their hardware, pay what they owe, and — where they won't — that we escalate effectively. This is a foundational hire on a brand-new team. You'll be working to shape how collections runs at Flatpay UK, not just executing an existing playbook.ResponsibilitiesManage the Day 1–60 collections lifecycle for UK merchants — both sole traders and limited companiesRecover hardware (payment terminals) from departing customers and chase returns through to completionFlag any invoicing errors to ensure our automation-first finance function is included in feedback loopsRun the outbound phone activity — calling customers, negotiating repayment plans, and holding firm where neededIssue CCJs at the right points in the process, and hand off unresolvable cases to external debt recovery agencies cleanlyKeep clean records on every case and feed patterns back to the business so we can improve upstream (onboarding, contracts, terminations)Skills & AttributesMust-havesHands-on UK debt collections experience covering both sole trader and limited company debtA background in small-ticket, high-volume B2B collections (comfortable working a large book of smaller accounts at pace)Experience issuing CCJs and/or managing referrals to external collections agenciesConfident on the phone — you can negotiate, hold the line, and stay composed with difficult customersOrganised and self-directed — this is a new function, so you need to bring structure rather than wait for itNice to haveExperience working with and recovering debt from vulnerable partiesBackground in payments, fintech, or merchant servicesExperience helping set up or improve a collections process from scratchWhat Success Looks Like in the First 6 MonthsA documented Day 1–60 process that's working in practiceDaily/weekly/monthly reporting against targetsBaseline metrics established for hardware recovery rates and cash collectedA clear playbook for when to negotiate, when to issue a CCJ, and when to hand off externallyOur ValuesAt Flatpay, how we work matters as much as what we achieve.Happy Humans — We bring energy to our work and create teams people enjoy being part of.No Assholes — We perform at a high level while treating colleagues and customers with respect.It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.Start With No — We challenge ideas, think commercially and focus on what truly creates value.Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.Background & RequirementsDemonstrable UK debt collections experience (sole trader and limited company)Fluent in EnglishRight to work in the UK (visa sponsorship is not available for this role)Able to work from our White City office 5 days a weekHiring ProcessApplication Review — Our Talent Team reviews your CV to assess experience and potential fit.Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.1:1 Microsoft Teams interview with ManagerOffer — Successful candidates receive a fast turnaround to offer.About usWelcome to Flatpay!Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest...