[IBMJ IBM Consulting Designer] Campus Hire

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Service Designer, you will create end-to-end enterprise experiences for prospects, customers, business partners, and employees that span face-to-face and digital interactions. You will use human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels.

Your primary responsibilities will include:

• Conduct User Research: Generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience. This involves analyzing, consolidating, and communicating research findings to stakeholders to strategically frame, validate, and quantify the problem being solved.

• Define UX Measurements: Define key UX and organizational measurements used to track and prove the initiative delivers positive outcomes for both users and the business.

• Design Concept Journeys: Design concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service.

• Facilitate Collective Understanding: Facilitate the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.

• Embed Design Practices: Embed design practices within organizations to create a sustainable approach to service the needs of the user.

Required technical and professional expertise

• Exposure to Human-Centered Design: Familiarity with human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels.

• User Research Experience: Exposure to generating insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience.

• UX Measurement Knowledge: Understanding of key UX and organizational measurements used to track and prove initiatives deliver positive outcomes for both users and the business.

• Service Design Principles: Familiarity with designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service.

• Cross-Functional Collaboration: Experience working with multiple stakeholders to facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.

Preferred technical and professional experience

• Service Design Tools: Exposure to design tools and software that support the creation of concept journeys, blueprints, and roadmaps, such as service design canvas, customer journey mapping, and blueprinting.

• Data Analysis Skills: Familiarity with data analysis techniques to consolidate and communicate research findings to stakeholders, including data visualization and statistical analysis.

• Business Acumen: Understanding of business operations and processes, including how behind-the-scenes processes and support functions interact with each other and impact the design process.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.