Strategic Account Manager - Digital Operations

Role responsibilities

Manage and grow key accounts within the Digital Platforms, Tech, and Media ecosystem, focusing on operational service lines like Trust & Safety and FinCrime. Serve as a trusted advisor to C-level stakeholders to drive operational excellence and long-term partnerships.

Requirements

Requires 7-12+ years of experience in account management or client services within BPO or digital operations environments. Mandarin language proficiency is highly preferred, along with strong commercial negotiation skills and experience managing enterprise accounts.

Key skills

Account Management, Client Services, Strategic Partnerships, Business Development, Client Success, Digital Operations, BPO, Managed Services, Trust & Safety, Content Moderation, Customer Experience, Risk Operations, FinCrime, Contract Negotiation, Stakeholder Management, Executive Presentation

Keywords

Digital Operations, BPO, Outsourcing, Managed Services, Trust & Safety, Content Moderation, Customer Experience, Risk Operations, FinCrime, SOW, Account Growth, Enterprise Accounts, Strategic Relationship Management, Mandarin, Digital Platforms, Tech, Media, Search Evaluation, Creator Support, Financial Services