Manager, Patient Access

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

JOB DESCRIPTION SUMMARY

The Manager of Patient Access Registration is responsible for overseeing all patient registration and access functions to ensure accurate demographic and insurance data collection, benefit and eligibility verification and scheduling. This role leads registration staff, develops operational processes, monitors key performance indicators, and collaborates with clinical, financial, and administrative departments to ensure timely and accurate patient access services across inpatient, outpatient, and emergency care settings.

Key Responsibilities

• Manage daily operations of patient registration, scheduling, insurance verification, and financial clearance activities.
• Lead, coach, and develop Patient Access team members to achieve performance, quality, and service excellence goals.
• Ensure accurate patient demographic, insurance, and eligibility information is obtained and documented.
• Monitor productivity, registration accuracy, denial trends, and patient satisfaction metrics.
• Develop and implement policies, procedures, and workflows that improve operational efficiency and compliance.
• Collaborate with Revenue Cycle, Case Management, Clinical Operations, and Compliance teams to support organizational objectives.
• Ensure compliance with HIPAA, CMS regulations, EMTALA requirements, and organizational policies.
• Manage staffing levels, scheduling, performance evaluations, and employee engagement initiatives.
• Identify opportunities for process improvement, automation, and enhanced patient access outcomes.

Qualifications

• 5+ years of Patient Access, Registration, Revenue Cycle, or Healthcare Operations experience.
• 1+ years of leadership or management experience.
• Strong knowledge of healthcare registration processes, insurance verification, and reimbursement practices.
• Experience with electronic health records (EHR) and patient access systems.
• Excellent leadership, communication, problem-solving, and customer service skills.

Success Measures

• Registration accuracy and quality scores
• Point-of-service collections performance
• Insurance verification and authorization completion rates
• Patient satisfaction results
• Denial reduction and revenue cycle outcomes
• Employee engagement and team productivity metrics

This position plays a critical role in creating a positive patient experience while supporting the organization's financial and operational performance.

For location, this will be a HI Client onsite hybrid role.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.