Own and grow a portfolio of enterprise customers, driving customer value, optimisation, retention, and expansion across UKG's HR, payroll, and workforce management solutions. Build trusted customer relationships across operational leaders, business stakeholders, and executive decision-makers to understand organisational priorities and workforce challenges. Drive sustainable revenue growth through strategic account management, identifying opportunities for expansion, cross-sell, and upsell while protecting long-term customer retention. Develop and execute strategic account plans that deepen customer engagement, increase adoption, and align UKG solutions to customer objectives. Lead internal orchestration across teams, collaborating with Customer Success, Professional Services, Support, Presales, and Partners to deliver successful customer outcomes. Understand customer operations and workforce challenges, particularly within organisations with large frontline workforces, and position UKG solutions to support business outcomes. Deliver with commercial discipline, maintaining accurate forecasts, managing account plans, and meeting revenue commitments. Champion UKG in the Australian market, strengthening customer advocacy and helping establish UKG as the trusted workforce technology partner within key industries. Experience managing and growing enterprise customer relationships within a SaaS, technology, workforce management, HR, payroll, or related environment. Strong commercial acumen with experience driving account growth, customer retention, and value realisation. Demonstrated ability to engage and influence stakeholders at both operational and executive levels. Experience navigating complex customer environments and managing multiple stakeholders across large organisations. Strong strategic account planning and territory management skills. Ability to work independently in a lean, agile environment with a high degree of ownership and accountability. Bachelor's degree (or equivalent experience) preferred but not essential. You are curious, commercially minded, and highly customer-focused. You enjoy going deep into customer organisations to understand their challenges, priorities, and opportunities. You build credibility quickly, influence stakeholders effectively, and thrive in complex enterprise environments. You may come from a traditional account management, commercial, customer success, consulting, workforce technology, or sales background. What matters most is your ability to engage strategically with customers, understand how technology drives business outcomes, and build lasting partnerships that deliver value. You are collaborative, resilient, highly motivated, and driven by helping customers succeed while delivering strong commercial outcomes.
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