Senior Site Reliability Engineer

As a Senior Site Reliability Engineer, you will play a pivotal role in managing and owning critical incidents through to resolution to minimize business impact on our key critical business applications and our customer’s business operation and serving as a reliability advisor focused on improving the resilience, observability, and operability of critical platforms and services.

• Lead incident response for business-critical services coordinating cross-functional teams and suggest troubleshooting to restore service quickly and minimize business impact.
• Proactively notifies internal stakeholders of potential issues impacting service performance; provides regular status updates as required.
• Drive blameless postmortems and root cause analysis, turning incidents and recurring issues into systemic fixes, corrective actions, and long-term reliability improvements.
• Proactively identify and reduce sources of instability in systems by analyzing how our systems fail in production and driving architectural or operational improvements.
• Serve as a senior technical resource and reliability advisor to internal teams, sharing best practices and guiding teams toward sustainable operational excellence.
• Partner with engineering/product to shift-left reliability: design/readiness reviews, resilience reviews, and operational acceptance for launches and changes.
• Champion culture of reliability across business domains, act as a force multiplier: create clear documentation that enables other teams to adopt reliability improvements at scale.

Required Qualifications

• Experience with incident management and response: you can navigate ambiguous, high-pressure production issues, drive coordinated response, and follow through with durable improvements. 
• Track record of proactively identifying reliability risks and gaps through metrics, incidents, architecture reviews, or resilience testing.
• Exceptional problem solving, critical systems thinking skills, and familiarity with chaos engineering concepts.
  Strong collaboration and influence skills: you communicate clearly, build trust with partner teams, and can guide engineering teams toward better reliability practices.
• Growth mindset and curiosity: you are eager to learn, comfortable challenging assumptions (including your own), and motivated by continuous improvement of systems, processes, and yourself.
• Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Senior Incident Management (with tech focus), SRE, Production Engineering, Software Engineering, DevOps Engineering, or similar role operating business-critical, high-traffic services in production.
• Good business English skills (Written and spoken).
• Diploma or equivalent work experience required.
   

Preferred Qualifications

• Fluency in modern infrastructure: proven hands-on experience with public cloud technologies and understanding of containerized and orchestrated platforms such as Kubernetes.
• Practical experience or a strong demonstrated interest in operating LLM-based systems, RAG pipelines, or agentic workloads, and understanding the reliability challenges of non-deterministic systems. 
• General knowledge of Diebold Nixdorf products and services is a plus.