Senior Fleet Operations Engineer - West Coast

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.   Summary:  Simbe's robots operate in live retail environments around the clock - and the Senior Fleet Operations Engineer is the technical force keeping them that way. This role sits at the intersection of hands-on electromechanical work and remote systems monitoring, requiring sharp diagnostic instincts, strong customer communication, and the technical range to move between field repairs and command-line troubleshooting. This is a high-ownership role on a small, fast-moving team. The work is varied, the stakes are real, and no two days look the same. Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.   Summary:  Simbe's robots operate in live retail environments around the clock - and the Senior Fleet Operations Engineer is the technical force keeping them that way. This role sits at the intersection of hands-on electromechanical work and remote systems monitoring, requiring sharp diagnostic instincts, strong customer communication, and the technical range to move between field repairs and command-line troubleshooting. This is a high-ownership role on a small, fast-moving team. The work is varied, the stakes are real, and no two days look the same.

Responsibilities

• Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
• Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
• Support third-party field technicians by phone and remote access during on-site work
• Coordinate directly with customer store teams to resolve operational issues
• Identify recurring failure patterns and contribute to long-term fixes and process improvements

Schedule and Travel

• Local travel within a 90-minute radius — up to 50% of working time
• Domestic travel for occasional deployments or team needs — up to 15%
• Remote on-call support required on approximately one-third of weekends

Qualifications Required

• 5+ years of hands-on experience assembling or repairing complex electromechanical systems
• Proven troubleshooting skills across video, networking, and computer systems
• Proficiency with Linux CLI and shell scripting
• Comfort with web-based live control and monitoring tools
• Clear, professional communication — written and verbal — for both customer and internal audiences
• Based in or near the greater Portland OR, Seattle WA, or Las Vegas NV areas
• Prior experience in field service, robotics, or deployment-heavy technical roles

What We're Looking For  The strongest candidates will be self-directed problem-solvers who take ownership in the field without waiting to be told what to do. They communicate proactively with customers, escalate when appropriate, and bring a service mindset to every interaction — whether that's a store manager waiting on a repair or an engineer asking for remote support.   At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.   Simbe Values: R. E. T. A. I. L. Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.  Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally. Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback. Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs. Innovative - We are bold and innovative, with an intense focus on product design and user experience. Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.