Technical Consultant - Risk & Security

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Technical Consultant - Risk & SecurityFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:  The Customer Outcomes Technical Consultant is responsible configuring ServiceNow Platform (Risk & Security IT Workflow and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements.Participate in workshops with customers to assess current processes and establish future-state processes.Design and deliver ServiceNow Technology workflow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.Provide oversight and unit testing of code developed by partner or customer employees.Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.Provide feedback to product development to improve the product based on experiences gained with customers.Maintain skills / certifications QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.8+ years experience as part of a professional services organization; or equivalent education/experienceAbility to travel up to 20%Creative with comfort running projects independentlySuccess driving complex issues through analysis and resolutionExperience working collaborativelyServiceNow certifications in aligned workflow are plus to haveMust be fluent in JapaneseMust be authorized to work in JapanFD21Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export...