Sr Claims Clerk
💼 Ready to Keep Operations Running Smoothly?
📂 Be the Backbone of Our Claims Support Team!
Join Us as Sr Claims Clerk – Onsite Role | Hauppauge, NY or Muncie, IN
What’s in it for you?
🔹 Stay Organized: Manage claim files, correspondence, payments, and records with accuracy and efficiency.
🔹 Own the Details: Support adjusters by obtaining information, scheduling appointments, and processing claim-related documentation.
🔹 Be Essential: Help keep claims operations running smoothly through data entry, file maintenance, and customer communication.
At Crawford, every claim represents a person and a community we help rebuild. As a Sr Claims Clerk, your claims experience, attention to detail, technical proficiency, and ability to thrive in a fast-paced environment will help keep our processes seamless and efficient.
This is your chance to be part of the One Crawford family—where your work makes a real impact.
✨ Ready to bring your claims expertise to a team that makes a difference? Apply today and help us restore lives!
- Under direct supervision, performs a variety of claim clerical support duties for the Service Center or for the Claim Office.
- Matches proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.
- Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.
- Performs control operator functions for various Service Center or Claim Office data systems.
- Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity.
- Receives dock and messenger service deliveries and verifies accuracy of delivered material.
- Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment.
- Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry.
- Assists in updating jurisdictional notices and manuals used in the office.
- Pulls files from storage for in-house state audits.
- Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports).
- Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems.
- Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status.
- Schedules medical appointments and sends all appropriate correspondence relating to that appointment.
- Performs other related work as required or requested.
- Upholds the Crawford Code of Conduct.
- High school diploma or GED; or the equivalent in related work experience.
- Minimum 5 years of experience in the claims/liability environment or the equivalent, demonstrating a basic knowledge of computer operations and of claim file systems and procedures.
- Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.
- Proficient in the Microsoft suite of products and like systems.
- Must be capable of working in a fast paced environment.
- Must be flexible, adaptable, and have excellent multi-tasking skills.
- Must be technically proficient.
- Excellent oral and written communication skills are essential.
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