Senior Director of Revenue Management

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

About the location

Four Seasons Hotels and Resorts is a global luxury hospitality company, managing more than 130 hotels and resorts and 50 private residences across 47 countries and continuing to grow. Powered by people and guided by a culture of genuine care, Four Seasons brings together exceptional service, meaningful employee experiences and a strong commitment to diversity, inclusion, belonging and social impact around the world.

In Dubai, two distinctive addresses come together to offer one exceptional Four Seasons experience: a beachfront resort made for leisure, discovery and celebration, and an intimate urban hotel in the heart of the city’s financial district.

Four Seasons Resort Dubai at Jumeirah Beach is a utopian beachfront oasis where guests can truly feel at home, surrounded by service inspired by the warmth of the world. With its private beachfront, lush tropical flora and effortless access to the best of the city, the Resort places nature, urban energy, dining, shopping and entertainment all within easy reach, allowing guests to design their own Dubai experience.

Four Seasons Hotel Dubai International Financial Centre offers a refined boutique-style sanctuary in one of Dubai’s most dynamic business hubs. Stylish, intimate and filled with art, the Hotel combines contemporary luxury with legendary personalized service, creating an elegant urban base for business travel, city stays and sophisticated social experiences.

Together, these two properties offer a unique opportunity to be part of a high-performing luxury portfolio in one of the world’s most competitive and exciting hospitality markets, with an environment rich in both personal and professional growth.

About the role

The Senior Director of Revenue Management leads the overall revenue strategy for the two properties - Four Seasons Resort Dubai at Jumeirah Beach and Four Seasons Hotel Dubai International Financial Centre.

As a key member of the Hotels Leadership Team, this role is responsible for maximizing revenue across all segments and distribution channels while ensuring alignment between Revenue Management, Sales, Marketing, Reservations, and Operations.

We are looking for a commercially minded strategist who understands the luxury traveller, market dynamics, guest booking behaviour and distribution landscape; brings strong pricing, segmentation, forecasting and total revenue management capability; and can influence senior stakeholders through trusted relationships, clear communication and compelling data-led recommendations, while maintaining the highest standards of excellence in line with Four Seasons values and The Golden Rule.

Our ideal Senior Director of Revenue Management candidate will have:

• Excellent leadership and communication skills, with the ability to align diverse stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations around a clear revenue strategy and shared business priorities.
• Previous Director of Revenue Management experience within a luxury hotel environment, ideally with responsibility for a cluster or two or more properties, and a strong track record of translating business analytics into clear commercial strategy and measurable revenue performance and leading the team.

What you will do

• Develop, communicate and implement revenue strategies designed to maximize profit through optimization of pricing, market segmentation, channel segmentation and room type performance for two properties.
• Integrate guest behavior insights, including personas, booking behaviors and preferences, into commercial revenue strategies to optimize both guest experience and revenue performance.
• Monitor channel acquisition costs, contribution margins, and profitability metrics to inform pricing, distribution, and promotions for two properties.
• Own inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS) for two properties.
• Monitor and analyze performance of key metrics to uncover actionable data insights.
• Lead and facilitate Revenue Strategy Meetings, presenting key data insights with strategic and tactical recommendations.
• Lead annual budget planning processes and contribute to property commercial plan.
• Lead weekly forecast meetings, incorporating macroeconomic data to assess demand risk and ensuring alignment with market conditions, events and trends.
• Contribute guidance and recommendations to hotel digital marketing and communications teams, agencies, and vendors on campaigns.
• Collaborate with Sales team to set goals aligned with property strategy, provide strategic direction for Group Sales strategy and guidance for Corporate Negotiated RFPs.
• Enable cross-functional alignment to Commercial Strategy among Finance and Operations including upsell/premium room sales strategy.
• Provide guidance and support for Total Revenue Optimization across Rooms, F&B, SPA, M&E and Ancillary revenue streams.

What you bring

• University degree in Business Administration, Finance, Accounting, Hotel Management, Marketing or a related field.
• Director of Revenue Management experience in a luxury hotel, resort or cluster environment, with proven ability to balance the priorities and performance expectations of multiple properties.
• Strong commercial acumen with a proven track record of driving revenue growth, profit optimization, market share performance and successful budget delivery.
• Advanced analytical capability, with the ability to interpret market trends, macroeconomic indicators, channel performance, contribution margins and guest behavior insights into actionable strategy.
• Excellent oral and written communication skills, with the ability to tell a clear story with data and influence senior stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations.
• Demonstrated ability to lead the Revenue function while managing multiple deadlines in a fast-paced environment, with the ability to work independently with minimal supervision.
• Demonstrated ability to identify, coach and develop talent with aptitude and interest in a Revenue Management career.
• Strong understanding of luxury hospitality, brand standards and guest expectations, with the ability to integrate brand strategy with local market initiatives. Ability to be a culture carrier, ensuring a strong Revenue Management culture is maintained throughout the organization.
• Proficiency in English language, additional language is a plus.
• Expert knowledge of revenue management systems, PMS, benchmarking and business intelligence tools; experience with IDeaS G3 RMS, IDeaS RevPlan, Opera PMS, STR, TravelClick, Lighthouse, PowerBI and advanced Excel is preferred. 

What we offer

• Work Authorization
• Competitive tax-free salary
• Annual Incentive Plan
• Housing allowance
• Medical and life insurance
• Paid annual leave
• Paid home leave ticket
• End of service gratuity
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons hotels and resorts, based on tenure with the company
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• And more...