Distribution Office Support I

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

Provides clerical and administrative support for the distribution center. Maintains reports, logs, and documentation, supports compliance and safety activities, monitors inbound shipments and inventory-related issues, and delivers timely customer service to internal and external customers.

 

Shift: 2nd Shift

 

Key Responsibilities

• Provide clerical and administrative support for the distribution center.
• Develop and maintain logs, reports, audit processes, SOX controls, and performance metrics to help prevent picking and shipping errors.
• Coordinate safety training records, documentation, communications, and postings to support corporate and OSHA compliance.
• Track and record inbound shipment arrival, duration, and departure times.
• Notify management of potential detention charges and resolve inbound documentation discrepancies.
• Provide timely customer service to internal and external customers.
• Initiate inbound vendor and in-transit freight claims, including serial number discrepancy investigations.
• Coordinate the disposition of damaged products and other related support activities.
• Monitor non-conformance related to standard operating procedures (SOPs), processes, packaging, vendor cross-references, and UPC issues.
• Participate in special projects and other duties as assigned.

What We Are Looking For

• High school diploma or equivalent combination of education and experience required.
• HVAC industry experience preferred.
• Knowledge of customer service principles and processes, including meeting quality standards and customer satisfaction.
• Good verbal and written communication skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with general office applications and SAP, including running queries, preferred.

What We Offer

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).  The starting salary range for this role and market is between $34,000 - $44,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

 

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

 

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

 

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

 

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.