Sea Logistics Reefer Operational Care Specialist. Cooltainer
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
This job is about more than logistics
Sea Logistics Reefer Operational Care Specialist, Cooltainer (Christchurch Based | 12 Month Fixed Term Contract)
Reporting to the Sea Logistics Reefer Operational Care Manager (Lyt ZS‑PO), this Christchurch‑based role will provide additional support to our Cooltainer team for a period of 12 months. Over the 12‑month period, you will have the opportunity to support multiple departments, providing operational and customer care support for import and export shipments as required.
How you create impact
Manage the Export and Import operations across various trade lanes.
Deliver exceptional operational and customer service through direct customer engagement, supporting onboarding and implementation processes while facilitating both in‑person and virtual customer meetings.
Arrange bookings directly with transport companies and liaise with carriers and suppliers.
Create/complete shipment details in our internal transport management systems (carrier/vessel, item description etc.).
Ensure that all documentation is completed as per company processes, customer and regulatory requirements and in a timely manner.
Complete invoicing at time of delivery to the load port prior to loading on board, or prior to uplifting from the arrival port before delivery to the consignee or their appointed receiver/warehouse/cold store.
Liaise with various external parties – shipping lines, NZ customs and overseas offices/agents.
Monitor and report on operational performance of carriers and other vendors, ensuring strong data quality for timely and accurate customer reporting.
Ensure costs and revenues are entered during shipment creation, providing cost awareness and efficiency, ensuring profit maximisation.
Support in resolving claims and disputes.
Prepare, review and refine customer reports.
Drive customer engagement, satisfaction, and retention.
Establish and strengthen operational relationships with the customer base.
What we would like you to bring
Previous experience and understanding of international shipping and freight processes.
Ability to effectively manage and prioritise your time, especially when under pressure and with a busy workload.
Strong communication skills, both written and spoken, coupled with the ability to listen effectively.
Strong organisational skills with the ability to prioritise tasks.
Excellent attention to detail coupled with a high level of accuracy.
Ability to think outside the box and solve problems proactively.
Demonstrated initiative and drive to follow tasks through to completion.
Ability to build relationships with all stakeholders, internal and external.
Demonstrated experience of delivering exceptional customer experience.
Previous experience in a customer‑facing role highly advantageous.
Why work for us?
We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits:
- Fully subsidised health insurance for yourself and immediate family
- Confidential EAP services
- Flu vaccinations, birthday cakes, Christmas gift and more!
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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