Supervisor, Dealer Services - Manheim Central FL

Skip to main contentEnglishSign InSupervisor, Dealer Services - Manheim Central FL page is loadedSupervisor, Dealer Services - Manheim Central FLApplylocationsOrlando FLtime typeFull timeposted onPosted 2 Days Agojob requisition idR202680358CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileSupervisor, Dealer ServicesManagement LevelSupervisorFlexible Work Option No remote option; must work at a specified Cox locationTravel %Yes, 5% of the timeWork ShiftDayCompensationCompensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionThe Dealer Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the location(s) supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. Collaborating with departments at the physical site(s), this role provides input for improvements and communicates effectively on challenges and system changes affecting clients and team members. The role is vital for maintaining client requirements and fostering a collaborative spirit for success throughout the entire Dealer Services department and other departments at the location(s). In addition, this role has responsibility for proactively identifying enhancement opportunities, running reports for trend analysis and compliance, and offering coaching, performance management and training to employees.• Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.• Establishes and maintains positive relationships with clients and works with team to:o Understand client requirements and expectations,o Develop and implement client-specific sales strategies,o Manage sales execution,o Understand, address, and resolve sales-related issues.• Works with managers to review work volumes, plan and continuously monitor staffing levels toensure efficiency, work quality, prioritization, and superior customer service.• Serves as a point person for resolution of customer issues in partnership with the Field Sales Teamand Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts todesignated departments for further investigation.• Collaborate with other departments, physical sites, clients, and Manheim and/or Cox Automotivegroups to ensure client success, address issues impacting employees and assure an overall positiveexperience for both clients and employees.• Communicate with managers on challenges, process changes, and new accounts. Provide input forimprovements, diagnostic tools, and process.• Coordinate and oversee the sales preparation for assigned accounts, ensuring accurate collection ofvehicle and account information as defined in the Dealer Services standard operating procedures.• Partners with managers from Operations, Automotive Service & Repair, and other departments toensure execution related to readiness of vehicles.• Utilizing a deep understanding of the automotive business and clients’ business models, strategicallyalign Cox Automotive’s suite of products and services to ensure client success.• Leads the education of Dealer customers on Online Vehicle Exchange, Simulcast, Manheim.com,Manheim Express and on other Manheim services, especially MMR to ensure Manheim employees setrealistic expectations on selling cars. Provide assistance and training in usage.• Develop and nurture team members’ strengths and identifying areas for improvement throughencouragement with...