Principal UX Designer

Back to jobsPrincipal UX DesignerRemote - USApplyAbout Dropzone AI Dropzone’s mission is to scale cybersecurity beyond human limits, and augment every single human security engineer/analyst with an army of AI security specialists. Humans alone cannot sufficiently protect our digital future, and AI augmentation is the only way for defenders to reclaim the high ground. We are an award winning company disrupting the $200B+ cybersecurity market. Powered by Gen AI advancements, our technology offloads repetitive day-to-day work and frees human analysts to focus on real threats and higher-value projects. We are venture-backed, and our team has a rare blend of deep experience across cybersecurity, AI/ML, and SaaS product development. Join us if you want to be on the ground floor of using Gen AI to transform cyber defense. Learn more at www.dropzone.ai.About the role We're looking for a Principal UX Designer to define what human-AI collaboration looks like in security operations — and set the design standard for the category. This is a principal individual contributor role embedded in product/engineering trios. You'll own the UX for some of the most complex and consequential workflows in security operations: investigations, threat hunting, detection strategy, and governed response. You'll lead discovery, shape solutions, and be accountable for whether the experience actually works for practitioners under pressure. You will not be handed polished requirements to execute. You'll help discover the problem, define the right solution, and own whether it lands. You’ll report to the Head of Product.   What you'll do Serve as design lead in cross-functional product trios alongside product and engineering, owning workflow understanding, usability risk, and customer experience outcomes. Lead and participate in customer discovery: interviews, usability sessions, beta feedback synthesis, and practitioner research with SOC analysts, detection engineers, and security managers. Own AI interaction design: define how customers review, trust, govern, and contest AI-completed security work across all product surfaces — evidence visibility, uncertainty communication, human override, and auditability. Translate complex SOC workflows into experiences that are intuitive, efficient, and trustworthy under real operational conditions. Build prototypes that validate concepts before engineering investment. Claude Code and rapid prototyping fluency are a plus. Establish and evolve scalable design patterns and a growing design system. Contribute to the product operating model: help define what good discovery, design review, and release look like at Dropzone. Represent design in strategic product and roadmap discussions with executives, customers, and cross-functional partners.   Requirements 10+ years of UX/product design experience, with at least 3 years in senior or principal IC roles. Deep experience designing complex, high-stakes enterprise workflows. Security operations experience is a strong plus; if you're new to the domain, you need to show you develop genuine practitioner empathy fast. A portfolio demonstrating outcomes, not just craft — design decisions that changed measurable behavior, not just designs that got approved. Strong discovery skills: user research, synthesis, workshop facilitation, and problem framing at the front end of ambiguity. Strong opinions about AI UX — specifically evidence display, human control, uncertainty communication, and the difference between automation that builds trust and automation that erodes it. Ability to work across the full fidelity range: rough concept sketches to drive alignment, detailed flows to derisk engineering, pixel-quality work when it matters. Strong communication and storytelling skills with the ability to influence executives and technical teams. A preference for focused ownership over distributed coordination. You do your best work deeply embedded in a problem with a small, accountable...