Customer Service Representative

Single PositionView All JobsCustomer Service RepresentativeQueretaro, Queretaro de Arteaga, MEX, 76120 No longer accepting applications.Job Req ID68634Work TypeHybridDepartmentSalesHiring ProgramOtherRelocation AssistanceNoEaton’s Corporate Sector division is currently seeking a Customer Service Representative.What you’ll do: Job Summary    Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.         Job Responsibilities    A. Fulfill order management related activities for distributors B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)C. Identify and implement process improvementsD. Maintain daily usage of the Customer 360 toolE. Change notice managementF. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsG. Ability to handle high-pressure, fast-paced environment requiring diligence to detailH. Proven analytical and critical thinking skillsI. Ability to constructively manage conflicts and discrepancies towards positive resolutionJ. Prioritizing customer demand to assist with improved product flowK. Work with finance team to resolve customer credit requestsL. Strategic Accounts ManagementM. Back Order and Back Log Analysis N. Correct assignment for other Divisions requestO. Portal webs maintenanceP. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.#LI-KL1Qualifications: Education level required    Bachelor degree necessary.Years and area of experience required    Minimum 1 year customer interaction/support experienceTechnical knowledge    • Knowledge of CRM software and SAP or VISTA• Strong knowledge of Microsoft Office  (word, excel, email, internet)• Strong written and verbal communication skills• Intermediate English proficiency, able to mantain effective business conversations.Skills: Soft skills    • Drive for results• Makes Decisions & Solves Problems• Demonstrates a Collaborative Style• Promotes and Champions Change• Business Acumen• Pursues personal development• Team workAdditional Information: Organizational Chart    Supervisor                                                      Team Leader, EatonCare Service CenterFunctional Manager (if applicable)               N/AIncumbent (if applicable)                               N/APeers (if applicable)                                       N/ADirect Reports (if applicable)                        N/AIndirect/Functional Reports (if applicable)    N/A    Dimensions    Scope of Responsibilities: Local, regional, etc.    • Completed emails • Back Order control• Expedites• Completed emails • Back Order control• Expedites• Accuaracy / QualityRecord any measurable statistics which the position impacts**    N/AHow many employees does this position have responsibility for (span of control)?    N/AList any significant changes to the above dimensions if role is being re-evaluated.    All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by...