Ancillary Specialist

Skip To Job Description Ancillary Specialist Mexico City, Mexico Full Time Host Experience Entry Level Share Important NotesThis position is based on-site in Mexico City, CDMX. Remote work is not available for this role.Submitted resumes must be in English to be considered.About UsSince 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.About the RoleWe're looking for an Ancillary Specialist to join the team! In this role, you'll need strong organizational skills as you'll be managing multiple tasks simultaneously. You will build solid relationships with external and internal teams to ensure a smooth, streamlined process in making our Landing homes move-in ready. We are looking for an energetic and passionate individual who is a strong operator with the ability to step back and solve complex problems.About the TeamYou'll join a team of talented individuals building a startup that improves the way people live — with the freedom to make things happen without limits.What You'll DoCoordinate Internet Services – Oversee setup, management, and disconnection of internet accounts for Landing-managed properties, including scheduling installations, managing provider communications, maintaining network credentials, and ensuring WiFi connectivity is active and properly configured prior to member move-in.Troubleshoot WiFi & Connectivity Issues – Serve as the first point of contact for internet and WiFi-related issues at Landing properties, including diagnosing router and modem problems, coordinating with ISPs for service restoration, updating network credentials in internal systems, and escalating unresolved outages to the appropriate team to minimize member disruption.Provide Host Support – Deliver real-time chat assistance to hosts for access, cleaning, shopping, and trust & safety issues, ensuring quick resolution and positive host experiences.Manage Financial and PEX Tasks – Activate and fund PEX cards, process reimbursements, and ensure autopay and high-value transactions are correctly managed.Oversee Scheduling & Escalations – Reschedule or release jobs as needed, flag critical issues to the Field Operations (FOPS) team, and ensure timely resolution of move-in or maintenance concerns.Handle Utility Deinstalls – Coordinate utility disconnections and equipment returns for power, water, gas, internet, and rented appliances.Manage Property Access – Generate and maintain digital access credentials (Latch, Key Cafe, Key Nest), support activation of locks and cards, and assist with troubleshooting.Conduct Audits & Ensure Compliance – Perform regular audits of utility accounts, autopay settings, and property fees to maintain accuracy and compliance.What You'll NeedAbility to work from our Polanco office — a collaborative, fast-moving environment.English proficiency: Fluent (B2-C1)Flexible schedule (5 working days, 2 days off)1+ year of experience working across multiple projects and/or operationsExcellent written and verbal communication skillsAbility to adapt in a rapidly changing environment at a growing companyExperience in project management with strong organizational skills and attention to detailStrong problem-solving skills with the ability to multitask effectivelyStrong work ethic and flexibility to work extended hours during critical periods, as neededCompensation & BenefitsSalary: $18,000 MXN gross per monthGrocery vouchers: $1,500 MXN net per monthVacation: 12 days per year (available after 90 days of employment)Paid time off (PTO): 40 hours per year (available after 30 days of employment)Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverageParking: On-site parking for bikes, motorcycles, and carsTravel benefit: $750 USD annually...