Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar by performing the following duties.
- Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
- Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Total Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
- Takes orders from customers or Bar Servers.
- Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
- Serves wine and draught or bottled beer.
- Collects money for drinks served.
- Orders or requisitions liquors and supplies.
- Arranges bottles and glasses to make attractive display.
- Slices and pits fruit for garnishing drinks.
- High school diploma or general education degree (GED)
- Minimum of two to three years previous experience as a bartender in a comparable establishment or casino outlet.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Must be able to respond to visual and aural cues.
- Must be able to maneuver to all areas of the casino.
- Must be able to lift up to 50 pounds.
- Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
- Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
- Must be a minimum of 21 years of age.