Customer Onboarding Manager (Chicago)

<h3 id=":rgl:"><span><strong>🚛 About Qargo</strong></span></h3><div><div><div><div><div><div id=":rgm:"><p><span><strong>Qargo is a cloud-based (SaaS) Transport Management Platform.</strong> </span>We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe and the US.</p><p>The platform is an<span> </span><strong>‘all-in-one system’</strong>, handling everything from initial order entry to final invoicing. It optimises planning and has a<span> </span><strong>built-in AI feature</strong><span><strong> </strong></span>that automates lengthy manual tasks.</p><p>Qargo is designed to help modern logistics operations<span><strong> </strong></span><strong>run more efficiently, while increasing profitability and sustainability</strong>.</p></div></div></div></div></div></div><div><div><div><div><h3 id=":rgo:"><span><strong>💼 About the Role</strong></span></h3></div></div></div></div><div><div><div><div><div><div id=":rgp:"><p>As Customer Onboarding Manager,<span> <strong>you’ll guide our customers step by step in switching from their current way of working to Qargo, </strong></span>ensuring a smooth transition, strong user adoption, and real impact on their daily operations.</p><p>You’ll be their<span> </span><strong>trusted advisor</strong>, helping them optimise their workflows while acting as the bridge between customers and our internal teams.</p><p><span>This is a </span><strong>hybrid working role based in Chicago</strong><span>, with </span><strong>regular (weekly) travel to customers across the country</strong><span>.</span></p></div></div></div></div></div></div><div><div><div><div><h3 id=":rgr:"><span><strong>🔑 Key Responsibilities</strong></span></h3></div></div></div></div><div><div><div><div><div><div><div id=":rhp:"><ul><li><p><span><strong>Guide our customers (transport companies) through the onboarding journey of Qargo, </strong></span>from kick-off and process analysis to go-live and aftercare.</p></li><li><p><span><strong>Analyse their current way of working,</strong> </span>fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.</p></li><li><p><span><strong>Configure the platform and deliver hands-on training</strong> </span>to our customers so they can confidently work in Qargo from day one.</p></li><li><p>Act as the<span> <strong>main point of contact during implementation</strong></span>. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.</p></li><li><p><span><strong>Support pre-sales</strong> </span>by analysing potential client needs and providing technical input during demos.</p></li><li><p>Capture insights and improvement opportunities, and collaborate closely with<span> <strong>Sales, Product and Engineering</strong> </span>to continuously optimise our solution.</p></li><li><p><span><strong>Travel regularly across the country to meet customers</strong></span>.</p></li></ul></div></div></div></div></div></div></div><div><div><div><div><h3 id=":rjr:"><span><strong>✅ Skills & Experience</strong></span></h3></div></div></div></div><div><div id=":rjc:"><ul><li><p>An operational background in<span> <strong>transport or logistics</strong> </span>(e.g. planning, dispatch), and curiosity about SaaS.</p></li><li><p><span><strong>Or</strong> </span>experience<span> <strong>implementing complex SaaS solutions</strong> </span>and an interest in logistics operations.</p></li><li><p>A<span> <strong>self-starter</strong> </span>who takes initiative and enjoys variety in their work.</p></li><li><p>Strong<span> <strong>communication skills</strong> </span>with both technical and non-technical audiences.</p></li><li><p>English is a must and <strong>Spanish</strong> is a big plus</p></li><li><p><span><strong>Customer-focused</strong> </span>and passionate about delivering the best possible customer experience.</p></li><li><p><span><strong>Proactive, organised, and flexible</strong></span>, thriving in a fast-paced, scaling environment.</p></li><li><p>While this is a hybrid role,<span> </span><strong>regular travel within the US is required</strong>. Therefore, a valid<span> <strong>driver’s license </strong></span>is needed for customer visits.</p></li></ul></div></div><div><div><div><div><h3 id=":rhb:"><span><strong>🤝 What We Offer</strong></span></h3></div></div></div></div><div><div><div><div><div><div><div id=":rhc:"><ul><li><p>A<span> <strong>competitive salary package</strong></span>.</p></li><li><p>A role with real<span> <strong>responsibility, ownership, and impact</strong></span>.</p></li><li><p>The chance to be part of our<span> <strong>Dream Team</strong></span>, with opportunities to grow alongside Qargo as we expand across the US.</p></li><li><p>A<span> <strong>flexible and trust-based working environment</strong></span>. </p></li></ul></div></div></div></div></div></div></div>